Support Specialist - Catalan And Spanish

Revolut; Barcelona; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Revolut está buscando un/a Especialista de Soporte para Barcelona, en persona, que domine catalán y español y posea experiencia en atención al cliente. Formación universitaria y fluidez en inglés son requisitos clave para interactuar con usuarios globales y equipos internos.

El rol exige disponibilidad para trabajar presencialmente en Barcelona y, ocasionalmente, fines de semana. Se valorará experiencia en servicios financieros, comunicación clara y empatía para resolver incidencias con rapidez

Formación

• Inglés fluido (nivel C1+)
• Catalán y español fluidos (nivel C1+)
• Al menos 1 año de experiencia en atención al cliente
• Diplomatura/licenciatura o certificado provisional
• Habilidades de comunicación excelentes
• Capacidad para explicar temas complejos de forma clara
• Buenas habilidades analíticas y de IT
• Gran atención al detalle y empatía
• Autonomía y trabajo en equipo
• Residencia en Barcelona; puesto presencial

Responsabilidades

• Brindar una experiencia al cliente excepcional y garantizar que se sientan seguros al usar las funciones de Revolut
• Ofrecer un excelente servicio al cliente
• Representar a Revolut en todo momento
• Colaborar con equipos internacionales para resolver incidencias de clientes

Conocimientos

Inglés avanzado

Catalán avanzado

Español avanzado

Experiencia en soporte al cliente

Educación

Título universitario

Descripción del empleo

Support Specialist - Catalan and Spanish Revolut Sallent, Barcelona, Bages (comarca); Provincia de Barcelona; Cataluña, Spain

Descripción del trabajo

About Revolut
Por favor, asegúrese de leer completamente el resumen y los requisitos de esta oportunidad de empleo que se detallan a continuación.

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day.

This role is fully on-site in Barcelona and may include weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Providing our customers with an outstanding experience, making sure customers feel secure whilst using our features
• Providing excellent customer service
• Representing Revolut at all times
• Collaborating with other international teams members to tackle any customer disruption

What you'll need

• Fluency in English (C1+ level)
• Fluency in Catalan and Spanish (C1+ level)
• 1+ years of experience in customer support, with exposure to in-person or retail banking
• A bachelor's degree (must be able to provide at least a provisional certificate)
• Excellent communication skills
• The ability to explain complex issues in an easy and understandable manner
• Great analytical, IT, and problem-solving skills
• Excellent attention to detail
• Empathy and to love helping people
• To be driven and self-motivated with a highly flexible team player attitude
• To be based in Barcelona (this is an in-person role)

Nice to have

• Experience in banking, financial services, or sales

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.