Brand Experience Specialist

Revolut Ltd; Barcelona; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Financial benefits that show we value

Flexible work from home, office, or Ab

Revolut Metal subscription with perks

Year-round events to get to know your팀

Job summary

Revolut Ltd is seeking a Brand Experience Specialist for our Barcelona store to deliver a welcoming, modern customer experience. You will blend hospitality with proactive engagement, ensuring the store reflects Revolut’s neobank identity.

You will assist customers with app navigation, host interactive activities, and support in-store events in collaboration with the central Revolut team. Based in Barcelona, you will work shifts including weekends.

Qualifications

• 1+ years of experience in a customer-facing role in retail, sales, or banking.

Responsibilities

• Assist customers with app navigations and general product information.
• Run in-store activities and gamified experiences to engage customers.
• Support planning and delivery of in-store events and marketing campaigns with Revolut team.
• Represent Revolut during events, engaging visitors and conveying the brand.

Skills

Customer-facing experience

Numeracy

Analytical IT skills

Clear communication

In-person engagement

Shift flexibility

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Physical Presence team brings Revolut beyond the app and into the real world. They design and scale our footprint, creating seamless, high-impact experiences where customers live and travel. By blending high-tech with in-person interactions, team members oversee innovative touchpoints that make Revolut feel just as powerful offline as it does online.

We're looking for a Brand Experience Specialist to create a welcoming and modern customer experience. You'll integrate proactive customer engagement with high-level hospitality to ensure our physical store in Barcelona reflects our modern, neobank identity.

Up to shape what's next in finance? Let’s get in touch.

What you'll be doing

• Assisting customers with app navigation, providing general product information, and directing them to specialised resources when necessary
• Keeping the store lively by running interactive games and learning activities
• Supporting the planning and delivery of in-store events and marketing campaigns in collaboration with the central Revolut team
• Acting as the face of Revolut during events, engaging visitors, answering questions, and bringing the brand to life

What you'll need

• 1+ years of experience in a customer-facing role in retail, sales, or banking, with direct in-person interaction with customers
• Fluency in English (C1+ level or equivalent)
• Fluency in Catalan and Spanish (C2/native level)
• Great numeracy, analytical IT skills
• The ability to explain complex issues in an easy and understandable manner
• To be based in Barcelona
• A willingness to work in shifts, including weekends

Nice to have

• Experience in customer-facing retail roles, including premium electronics, fintech, lifestyle, or experiential brand environments

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team