Impactful Knowledge Base Editor — IT Service Management

Rindus; Málaga; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Flexible schedules

Health insurance

Language classes (EN/DE)

Team events

Job summary

rindus, a People company, is looking for a detail-oriented Knowledge Base Editor to manage editorial and operational tasks for our IT Knowledge Base in Málaga, Spain. You will ensure content from subject-matter experts is clear, structured, and published to our editorial standards.

You will work within Knowledge Management processes, focusing on editorial quality and reliable execution, while assisting with publication, maintenance, and periodic content reviews.

Qualifications

• Completed vocational training or degree in a relevant field or equivalent practical experience.
• Proven experience in editing, technical writing, or content management within IT or service environments.
• Excellent written German (C1+) and English (C1+) depending on audience.
• Strong sense for structure, clarity, and consistency in turning technical input into easy-to-understand content.
• Experience with Knowledge Base or documentation tools.
• Reliable, structured working style with attention to deadlines.
• Strong communication skills and ability to follow up with stakeholders.

Responsibilities

• Create and revise Knowledge Base articles from input from subject-matter teams.
• Review and improve language, clarity, structure, and formatting.
• Apply templates and editorial standards for consistency.
• Tailor content to its audience (Service Desk or end-user self-service).
• Coordinate approvals and publication in Jira Service Management.
• Publish and maintain articles within the Knowledge Base structure.
• Maintain metadata and ensure responsible assignment groups.
• Support semi-annual content reviews and update articles as needed.

Skills

Editing

Technical writing

Content management

German writing (C1+)

English writing (C1+)

Knowledge Base tools

Attention to detail

Communication skills

Education

Vocational training / degree in communications, technical writing or IT

Tools

Jira Service Management

ServiceNow

Confluence

Job description

rindus, a People company, is looking for a detail-oriented Knowledge Base Editor to manage editorial and operational tasks for our IT Knowledge Base in Málaga, Spain. You will ensure content from subject-matter experts is clear, structured, and published to our editorial standards.

You will work within Knowledge Management processes, focusing on editorial quality and reliable execution, while assisting with publication, maintenance, and periodic content reviews.