Product Owner - Jira Service Desk (Remote/Hybrid)

Rindus; Málaga; Hybride; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Private health insurance from day 1

Language classes (English & German)

Hybrid or remote work

Résumé du poste

rindus in Málaga, Spain, is seeking an ITSM Product Owner to join a distributed, multicultural team supporting Douglas's e-commerce platform. You will lead Jira Service Management backlog and translate business needs into platform solutions.

You will work with IT, Engineering and Operations, shape SLAs and workflows, and promote ITIL/ITSM best practices while collaborating with English and German speaking stakeholders in a hybrid/remote setup.

Qualifications

• 2–5 years of experience with Jira Service Management/Desk and the Atlassian ecosystem.
• Experience as Product Owner, Business Analyst, or similar role.
• Familiarity with ITIL and ITSM processes (Incident, Change, Problem, and Request Management).

Responsabilités

• Manage and prioritize the Jira Service Management product backlog.
• Gather and translate business requirements into platform solutions.
• Support the design and optimization of JSM workflows, SLAs, request types, portals, and automations.
• Contribute to the adoption of ITSM and Enterprise Service Management best practices.
• Collaborate with IT, Engineering, Operations, and business teams.
• Support platform governance, compliance, and continuous improvement initiatives.
• Monitor KPIs, reporting, and user feedback to drive enhancements.

Connaissances

Product Owner experience

Business Analysis

Service Management

Agile/Scrum

ITIL/ITSM concepts

Stakeholder management

Communication skills

English B2+

German B2+

Outils

Jira Software

Confluence

Assets (Insight)

Automation for Jira

Jira Service Management

Description du poste

rindus in Málaga, Spain, is seeking an ITSM Product Owner to join a distributed, multicultural team supporting Douglas's e-commerce platform. You will lead Jira Service Management backlog and translate business needs into platform solutions.

You will work with IT, Engineering and Operations, shape SLAs and workflows, and promote ITIL/ITSM best practices while collaborating with English and German speaking stakeholders in a hybrid/remote setup.