Icelandic Speaking Customer Support Specialist

The Lemon Consulting; Barcelona; Presencial; EUR 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Wellness program

Paid training

Career development opportunities

Descripción de la vacante

The Lemon Consulting is seeking an engaged customer support specialist to assist Icelandic-speaking clients. You will respond via email, phone, and live chat for bookings, payments, and account inquiries, acting as the bridge between customers and service providers to resolve issues efficiently.

You will maintain accurate CRM entries, follow established procedures, and adapt to solve unique challenges while contributing to overall customer satisfaction and team goals.

Formación

• Excellent verbal and written communication with strong active listening.
• Proficiency with digital tools: Office 365, CRM platforms, and web interfaces.
• Strong critical thinking and solution-driven problem solving mindset.
• Resilience and adaptability in high-volume or complex situations.

Responsabilidades

• Assist Icelandic-speaking clients via email, phone, and live chat with bookings, payments, and account inquiries.
• Liaise between customers and service providers to ensure swift, high-quality resolutions.
• Update customer accounts accurately using our CRM and internal databases.
• Follow company procedures while adapting creatively to solve unique challenges.
• Contribute to team goals and maintain high customer satisfaction.

Conocimientos

Active listening

Clear communication

Problem solving

Digital tools

Customer focus

Herramientas

Office 365

CRM platforms

Descripción del empleo

Are you a natural communicator who thrives on helping others? If you love solving complex queries, enjoy working in a dynamic international team, and bring a positive attitude to every interaction, we want to hear from you!

Job Responsibilities:

• Assist Icelandic-speaking clients via email, phone, and live chat with booking, payment, and account inquiries.
• Act as a liaison between customers and service providers to ensure swift, high-quality resolution of issues.
• Maintain complete accuracy when updating customer accounts using our CRM system and internal databases.
• Follow established company procedures while adapting creatively to solve unique customer challenges.
• Contribute positively to team goals and maintain high standards of customer satisfaction.

Requirements:

• Icelandic: Native or C2 level; fluent in English (written and spoken).
• Excellent verbal and written communication skills with strong active-listening abilities.
• Proficiency with digital tools: Office 365, CRM platforms, and general web interfaces.
• Strong critical thinking and solution-driven problem-solving mindset.
• Resilience and adaptability when handling high-volume or complex situations.
• Prior experience in customer support, retail, or hospitality is considered an advantage.

Benefits & Work Conditions:

• Contract: Full-time (38.5 hours/week), Monday to Sunday schedule with fixed shifts and 2 days off per week.
• Salary: €23,500 gross/year (with quarterly performance bonuses).
• Location & Office: Modern office space located near central public transport hubs, featuring collaborative zones and breakout areas.
• Perks: Comprehensive private health insurance, wellness/activities program, paid training, and continuous career development opportunities.