Icelandic-Speaking Customer Service Representative

FH Collective Academy; Barcelona; Presencial; EUR 20.024 - 24.473; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Location: Barcelona

Schedule: 38.5 hours/week

Rotational shifts

Salary: €22,249 gross/year

Temporary employment contract

27 working days annual leave

Comprehensive onboarding

Learning and career development

International and multicultural work环境

Descripción de la vacante

FH Collective Academy in Barcelona, Spain is seeking an Icelandic-speaking Customer Service Representative to join an international team. You will provide professional support via phone and email, assist with service-related inquiries, and collaborate with internal teams to resolve requests.

The role offers a 38.5-hour workweek, rotational shifts, and a €22,249 gross/year salary. Requirements include native or C2 Icelandic, advanced English, strong communication skills, and experience in

Formación

• Native or C2 level Icelandic.
• Advanced English.
• Strong communication and interpersonal skills.
• Good computer skills with MS Office and CRM systems.
• Customer-focused with proactive, solution-oriented mindset.

Responsabilidades

• Provide professional customer support via phone and email.
• Assist customers with service-related, payment, and technical inquiries.
• Deliver accurate information while following established procedures.
• Ensure high customer satisfaction through effective communication and problem-solving.
• Collaborate with internal teams to resolve requests efficiently.

Conocimientos

Icelandic language proficiency

Advanced English

Customer service

MS Office

CRM systems

Herramientas

MS Office

CRM systems

Descripción del empleo

Icelandic-Speaking Customer Service Representative | Barcelona, Spain

We are looking for an Icelandic-speaking Customer Service Representative to join an international team based in Barcelona, Spain.

If you are customer-oriented, enjoy solving problems, and thrive in a multicultural environment, this is an excellent opportunity to develop your career with a global organization.

What You'll Do

• Provide professional customer support via phone and email.
• Assist customers with service-related, payment, and technical inquiries.
• Deliver accurate information while following established procedures.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Collaborate with internal teams to resolve customer requests efficiently.

Requirements

• Native or C2 level Icelandic.
• Advanced English.
• Strong communication and interpersonal skills.
• Good computer skills (MS Office and CRM systems).
• Customer-focused with a proactive, solution-oriented mindset.
• Previous customer service or contact center experience is an advantage.

What We Offer

• Location: Barcelona, Spain
• Schedule: 38.5 hours/week, Monday–Sunday (rotational shifts)
• Working Hours: Between 09:00 and 20:00
• Salary: €22,249 gross/year
• Temporary employment contract
• 27 working days of annual leaveComprehensive onboarding and paid training
• Ongoing learning and career development opportunities
• International and multicultural work environment
• Additional employee benefits and wellness programs