celandic Customer Service Representative | Barcelona, Spain

Savior Artigos Texteis Lda; Barcelona; Presencial; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary package

Paid training and onboarding

Career development opportunities

International and multicultural work環境

Supportive team culture

Descripción de la vacante

Savior Artigos Texteis Lda in Barcelona, Spain is hiring Customer Service Representatives to join an international team. The role focuses on delivering high-quality support and ensuring a positive customer experience across multiple channels.

You will work on-site in Barcelona, working in a dynamic, multicultural environment with paid training, career development opportunities, and a competitive salary package.

Formación

• Icelandic language at C1 level or higher.
• English language at B2 level or higher.
• Excellent verbal and written communication.
• Customer-focused and problem-solving mindset.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and professional customer support.
• Assist customers with bookings and service inquiries.
• Escalate complex cases to the appropriate team when required.
• Maintain accurate records of customer interactions.
• Deliver a high standard of customer service.

Conocimientos

Icelandic communication

English communication

Strong communication

Customer-focused mindset

Descripción del empleo

We are currently hiring Customer Service Representatives to join an international team in Barcelona, Spain. This role focuses on delivering high-quality customer support and ensuring a positive customer experience across multiple communication channels.

This is an excellent opportunity to build your career in customer service while working in a dynamic and multicultural environment.

What You Will Do

• Handle customer inquiries via phone, email, and chat
• Provide accurate and professional customer support
• Assist customers with booking, account, and service‑related inquiries
• Escalate complex cases to the appropriate team when required
• Maintain accurate records of customer interactions
• Deliver a high standard of customer service

Requirements

• Icelandic communication skills required (C1 level or above)
• Good English communication skills required (B2 level or above)
• Strong communication and problem‑solving skills
• Customer‑focused mindset
• Ability to work on‑site in Barcelona, Spain
• Previous customer service experience is an advantage but not mandatory

What We Offer

• Competitive salary package
• Paid training and onboarding
• Career development opportunities
• International and multicultural work environment
• Supportive team culture