Icelandic Speaking Customer Advisor

Ecolab; Barcelona; On-site; EUR 25,000 - 32,000; Full time

Job summary

Jobtailor in Barcelona seeks a customer service specialist to support international travelers and property suppliers. You will listen, assess needs, and provide accurate information by phone and email, helping with reservations, services, and payments. This role requires strong communication and a calm, solution-oriented mindset.

Fluency in Icelandic (C2) and English, plus experience in CRM systems and Office 365, are essential. Join a fast-paced, multilingual team based in Cataluña.

Qualifications

• Native or bilingual proficiency in Icelandic (C2 level).
• Advanced level of English.
• Comfortable using Office 365 and CRM databases.
• Prior experience in customer service or contact center.
• Excellent interpersonal and goal-oriented mindset.

Responsibilities

• Listen to and evaluate needs of international travelers and property suppliers.
• Answer inquiries on reservations, services, and payments.
• Provide accurate, timely information via phone and email.
• Handle complex customer scenarios calmly.

Skills

Icelandic language proficiency (C2)

Advanced English

Excellent communication

Interpersonal skills

Goal-oriented mindset

Tools

Office 365

CRM databases

Job description

Responsibilities

• Actively listen to and evaluate the needs of international travelers and property suppliers
• Address and clarify customer inquiries regarding reservation details, service features, and payment processing
• Deliver accurate, helpful, and timely information through phone and email channels
• Navigate complex customer scenarios with a calm mindset

Requirements

• Native or bilingual proficiency in Icelandic (C2 level)
• Advanced level of English
• Comfortable utilizing digital workspaces, specifically Office 365 and CRM databases
• Prior experience in customer service or contact center environment
• Excellent interpersonal skills and a goal-oriented mindset

Soft Skills

• active listening
• customer service
• interpersonal skills
• goal-oriented mindset
• problem-solving
• communication
• evaluation
• clarification
• timeliness
• calm mindset