Icelandic-speaking Customer Support Pro (Barcelona)

FH Collective Academy

Barcelona

Presencial

EUR 20.024 - 24.473

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

Location: Barcelona

Schedule: 38.5 hours/week

Rotational shifts

Salary: €22,249 gross/year

Temporary employment contract

27 working days annual leave

Comprehensive onboarding

Learning and career development

International and multicultural work环境

Descripción de la vacante

FH Collective Academy in Barcelona, Spain is seeking an Icelandic-speaking Customer Service Representative to join an international team. You will provide professional support via phone and email, assist with service-related inquiries, and collaborate with internal teams to resolve requests.

The role offers a 38.5-hour workweek, rotational shifts, and a €22,249 gross/year salary. Requirements include native or C2 Icelandic, advanced English, strong communication skills, and experience in

Formación

Native or C2 level Icelandic.
Advanced English.
Strong communication and interpersonal skills.
Good computer skills with MS Office and CRM systems.
Customer-focused with proactive, solution-oriented mindset.

Responsabilidades

Provide professional customer support via phone and email.
Assist customers with service-related, payment, and technical inquiries.
Deliver accurate information while following established procedures.
Ensure high customer satisfaction through effective communication and problem-solving.
Collaborate with internal teams to resolve requests efficiently.