Icelandic Speaking Customer Service Representative for Booking

Teleperformance Spain; Barcelona; Presencial; EUR 20.000 - 24.000; Jornada completa

Descripción de la vacante

Teleperformance Spain is seeking a Customer Support Advisor for Booking. You will understand and identify customer needs, listening and mediating between international travellers and accommodations suppliers worldwide, while ensuring a high level of service.

You will clarify inquiries about service, payment and technical requirements, providing accurate information via email and phone. Prior experience in customer service is valued; training is provided.

Formación

• Icelandic C2 level and advanced English.
• Excellent communication and inter-personal skills.
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality.
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach.
• An open mind to changing priorities and business processes.
• Affinity withAccommodationplatforms.
• Experience within customer service or contact center environments will be valued.

Responsabilidades

• Understand and identify customer needs for Booking.
• Listen, respond and mediate between travellers and accommodations suppliers worldwide.
• Clarify inquiries about service, payment and technical requirements; provide accurate information via email and phone.

Conocimientos

Icelandic language (C2)

Advanced English

Communication skills

Problem-solving

Positive mindset

Goal-oriented

Adaptability

Affinity with accommodation platforms

Herramientas

Office 365

CRM Database

Descripción del empleo

Job responsibilities:

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

• Icelandic: C2 level and advanced English

• Excellent communication and inter-personal skills both written and spoken

• User friendly PC skills: Office 365, CRM Database, and other internal platforms.

• A problem-solving and solution-driven mentality

• A positive, motivated mindset that will help you deal with some tricky customer problems.

• Goal-oriented work approach

• An open mind to changing priorities and business processes.

• Affinity withAccommodationplatforms

• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one’s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Contract:

• 38,5h/week (Monday to Sunday).
• Salary: 22.249 € gross/year
• Available shift: 09:00 - 20:00h
• Temporary Contract.
• Holidays: 27 working days of holidays/year

Benefits

• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial trainingand continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.