Icelandic Remote Customer Support Specialist

JoB Training & Coaching; Barcelona; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Paid training

Career development

Discount programs for gyms, dining and

International team

Descripción de la vacante

JoB Training & Coaching is seeking an Icelandic-speaking Customer Service Representative. This remote role offers structured hours, full paid training and an international work environment.

You will handle inquiries in Icelandic via phone, email and chat, follow processes, and provide accurate information with a calm, professional tone. Relocation support is available.

The role rewards proactive problem solving, teamwork and a willingness to learn in a fast-paced, multicultural company.

Formación

• Fluency in Icelandic is required.
• Strong communication skills to handle inquiries professionally.
• Experience in travel booking or customer care is helpful but not essential.

Responsabilidades

• Assist customers with information requests, changes to bookings or issues related to travel services.
• Answer calls, emails and chats in Icelandic, log incidents, follow procedures and provide accurate information.
• Maintain a calm, professional and helpful tone with customers and collaborate with team members.

Conocimientos

Icelandic fluency

Strong communication

Descripción del empleo

English Version

Summary

This Icelandic-speaking Customer Service Representative role offers remote work, structured hours, full paid training and an international work environment. Fluency in Icelandic is required along with strong communication skills and the ability to handle customer inquiries with professionalism. Experience in travel booking or customer care is helpful but not essential.

Yfirlit

Þessi staða sem þjónustufulltrúi krefst reiprennandi íslensku, góðrar samskiptafærni og hæfni til að leysa mál á faglegan og skilvirkan hátt. Vinnufyrirkomulagið er að mestu leyti fjarvinna, með föstum vinnutíma, þjálfun frá fyrsta degi og alþjóðlegu starfsumhverfi. Engin sérstök menntun er nauðsynleg, en reynsla í þjónustu, ferðaþjónustu eða bókunarkerfum er kostur.

Lýsing á starfi

Í þessu hlutverki munt þú aðstoða viðskiptavini sem leita upplýsinga, óska eftir breytingum á bókunum eða þurfa lausn á vandamálum sem tengjast ferðaþjónustu. Þú munt svara símtölum, netspjalli og tölvupósti á íslensku, skrá atvik, fylgja verklagsreglum og veita nákvæmar upplýsingar á kurteislegan og skýran hátt.

Þú munt hjálpa viðskiptavinum að finna réttar lausnir, stýra væntingum og sjá til þess að hver fyrirspurn sé afgreidd á skilvirkan og jákvæðan hátt. Mikilvægt er að geta unnið undir álagi, haft góða samskiptahæfni og sýnt þolinmæði og fagmennsku í samskiptum við fjölbreyttan hóp viðskiptavina.

Starfsumhverfið er fjölmenningarlegt og býður upp á fræðslu, stuðning og tækifæri til áframhaldandi starfsþróunar. Þjálfun er greidd og miðar að því að gera þig fullkomlega tilbúinn í öll ferli, kerfi og aðstæður sem kunna að koma upp.

Flutningsaðstoð

Fólk sem flytur erlendis frá fær endurgreidda flugmiða, móttöku á flugvelli, húsnæði eða ráðgjöf um húsnæðismál, aðstoð við pappírsvinnu og viðbótarstuðning.

Fríðindi

Einkasjúkratrygging frá fyrsta degi

Greidd þjálfun og fræðsla

Starfsframa og hreyfanleiki innan fyrirtækisins

Afslættir á líkamsrækt, veitingastöðum og verslunum

Fjölþjóðlegt vinnuumhverfi

Heilsuefling og starfsmannaviðburðir

English Version

Summary

This Icelandic-speaking Customer Service Representative role offers remote work, structured hours, full paid training and an international work environment. Fluency in Icelandic is required along with strong communication skills and the ability to handle customer inquiries with professionalism. Experience in travel booking or customer care is helpful but not essential.

Job Description

You will assist customers with booking-related requests, provide accurate information, resolve issues, and ensure a smooth support experience. Daily communication will take place via phone, email, and chat, and you will follow established processes to record case details and provide high-quality service.

Your responsibilities include identifying customer needs, offering solutions, guiding users through travel policies, and ensuring timely resolution. You will maintain a calm and supportive tone, even under pressure, and work effectively with teammates across a multicultural environment.

Training is provided to help you master support tools, communication techniques, and platform-specific knowledge. This role suits individuals who enjoy helping others, solving problems and maintaining a positive attitude in fast-paced situations.

Relocation Support

Includes flight reimbursement, airport pickup, accommodation or free housing consultation, assistance with legal documentation and additional guidance throughout relocation.

Benefits

Private health insurance from day one

Paid training and continuous coaching

Career development opportunities

Discount programs for gyms, restaurants and shops

International team environment

Wellness and engagement activities