Hybrid Tier-2 Application Support Technician

Pragmatike; Elche; Híbrido; EUR 26.000 - 32.000; Jornada completa

Descripción de la vacante

Pragmatike is recruiting for an Application Support Technician on a 6-month contract to support a global Digital Solutions team. The role covers maintenance, Tier-2 support, databases, and end-user assistance across Windows and Linux environments.

You will troubleshoot complex issues, handle deployments, and contribute to knowledge transfer while rotating to a 24/7 on-call schedule. Fluent English required for a multi-location environment.

Formación

• 3+ years of experience in application maintenance, application support, or general IT support.
• Hands-on experience supporting client/server applications.
• Fluent English with strong written and verbal communication.

Responsabilidades

• Provide day-to-day Tier-2 support and maintenance for business applications and tools.
• Troubleshoot application issues, identify root causes, and escalate complex incidents.
• Perform administration and troubleshooting across MSSQL and open-source databases.
• Support application releases, upgrades, configuration changes, and deployments.
• Assist with structural application changes required during system upgrades.
• Support applications running across Windows and Linux environments.
• Respond to application-related queries from users across locations.
• Maintain technical documentation, system reports, and knowledge-base content.
• Participate in operational meetings and collaborate with other technical teams.
• Contribute to special projects and provide additional technical support as needed.
• Participate in a rotating 24/7 on-call schedule, approximately one week per month.

Conocimientos

Client/server apps

Database administration

Windows/Linux environments

Troubleshooting

Fluent English

Educación

High school diploma

Herramientas

MS SQL Server

MySQL

.NET applications

Active Directory

Windows Server

Linux

Descripción del empleo

Pragmatike is recruiting for an Application Support Technician on a 6-month contract to support a global Digital Solutions team. The role covers maintenance, Tier-2 support, databases, and end-user assistance across Windows and Linux environments.

You will troubleshoot complex issues, handle deployments, and contribute to knowledge transfer while rotating to a 24/7 on-call schedule. Fluent English required for a multi-location environment.