Hybrid Technical Support Consultant (Dutch & French)

Sd Worx; Barcelona; Híbrido; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

International environment

Learning and development opportunities

Collaborative team culture

Varied role combining customer inter­a

analysis

Descripción de la vacante

SD Worx Barcelona is seeking a Technical Support Consultant to help our customers get the most from the SD Worx App and Portal. You will support HR professionals and end users with technical questions, login issues, and platform queries through digital channels and phone support.

You will join a small international team of seven colleagues where collaboration, knowledge sharing, and customer satisfaction are central to everything we do.

Formación

• Fluent Dutch and French, both spoken and written.
• Good English communication skills.
• Experience in a customer support, technical support, or service-oriented role.
• Strong analytical and problem-solving skills.
• Excellent written communication skills.
• Customer-focused mindset with the ability to work independently and as part of a team.

Responsabilidades

• Manage support requests received through digital channels and phone support.
• Assist HR professionals and end users with login, access, and platform-related issues.
• Investigate and resolve technical problems while ensuring a positive customer experience.
• Analyse support tickets and identify opportunities to improve service quality and processes.
• Collaborate with colleagues and internal stakeholders to continuously enhance the user experience.

Conocimientos

Dutch

French

English

Customer support experience

Analytical thinking

Written communication

Descripción del empleo

SD Worx Barcelona is seeking a Technical Support Consultant to help our customers get the most from the SD Worx App and Portal. You will support HR professionals and end users with technical questions, login issues, and platform queries through digital channels and phone support.

You will join a small international team of seven colleagues where collaboration, knowledge sharing, and customer satisfaction are central to everything we do.