Technical Support Specialist - HR Tech (Hybrid)

SD Worx Spain; Málaga; Híbrido; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid and flexible working

International environment

Learning and development opportunities

Collaborative culture

Varied role

Descripción de la vacante

SD Worx Spain is seeking a Technical Support Consultant to help customers maximize the value of the SD Worx App and Portal. You will assist HR professionals and end users with login issues, platform queries, and technical questions, through digital channels and phone support.

The role sits in a small international team and rewards analytical thinking, problem solving, and clear written communication. A hybrid and flexible working arrangement, plus opportunities to grow skills in HR tech, are

Formación

• Fluent Dutch and French, both spoken and written.
• Experience in a customer support, technical support, or service-oriented role.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with the ability to build positive relationships.
• Ability to work independently and as part of a team.

Responsabilidades

• Manage support requests received through digital channels and phone support.
• Assist HR professionals and end users with login, access, and platform-related issues.
• Investigate and resolve technical problems while ensuring a positive customer experience.
• Analyse support tickets and identify opportunities to improve service quality and processes.
• Collaborate with colleagues and internal stakeholders to continuously enhance the user experience.

Conocimientos

Dutch

French

Customer support

Analytical thinking

Problem solving

Team collaboration

Descripción del empleo

SD Worx Spain is seeking a Technical Support Consultant to help customers maximize the value of the SD Worx App and Portal. You will assist HR professionals and end users with login issues, platform queries, and technical questions, through digital channels and phone support.

The role sits in a small international team and rewards analytical thinking, problem solving, and clear written communication. A hybrid and flexible working arrangement, plus opportunities to grow skills in HR tech, are