Customer Service Representative (Italian - speaking) - Hybrid - EW01

CNX; Barcelona; Hybride; EUR 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Full-time 39 hours/week

Salary 19,623.94 euros gross/year + up

up to 1,200 euros gross/year bonus

Hybrid mode after probation

Full paid training

Résumé du poste

Concentrix Barcelona is hiring a Customer Service Representative (Italian-speaking) to join our hybrid team. You will handle customer inquiries via phone, email, and other channels, solving issues within SLA and logging details in our systems.

The role requires Italian and advanced English, IT platform familiarity (Windows, MS Office, internet configuration), and a proactive customer-focused attitude. The position offers a 39-hour week contract, full training, and opportunities for career

Qualifications

• Fluent Italian and advanced English
• Experience in a customer service environment
• IT platform knowledge: Windows, Office, internet configuration
• Strong communication and listening skills
• Ability to take ownership and drive issue resolution

Responsabilités

• Take incoming calls, emails, and other channels and resolve customer requests
• Log call details and ensure responses within SLA
• Maintain product and application knowledge for customers
• Escalate issues when needed and ensure proper escalation
• Ensure adherence to contractual SLA and service quality

Connaissances

Italian language

English language

Customer service

Windows OS

Microsoft Office

IT knowledge

Outils

Windows OS

Microsoft Office

Internet configuration

Description du poste

Job Title:

Customer Service Representative (Italian - speaking) - Hybrid - EW01

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor.
• Ensure contractual SLA is maintained.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in Italian and advanced in English
• Working knowledge of IT Platform, equipment, and applications: Windows/MS - Office/ internet configuration
• Good disposition to work in a customer service environment
• Customer care skills – ability to listen to and understand the customers’ needs
• Ability to take ownership of, and progress calls to resolution or to escalated call to resolution

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week temporary contract: rotative between Monday - Sunday from 9:00 to 18:00
• Salary 19.623,94 euros gross/year + up to 1.200 euros gross/year in bonus
• Central location in Barcelona with possibility of Hybrid mode after probation
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1761335

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Italian (Required)

Time Type:

Full time