Bilingual Customer Care Specialist (EN & FR)

Cb Talents Sp; Madrid; On-site; EUR 38,000 - 56,000; Full time

Job summary

Medtronic is building an in‑house Service & Repair Customer Care organization and is seeking Customer Care Specialists who are passionate about delivering exceptional service in a fast‑paced environment.

Responsibilities include handling complex inquiries, managing transactions and orders, and partnering with internal teams to resolve issues. English and French language proficiency is required; healthcare experience is a plus. Competitive salary across Europe.

Qualifications

• Experience in customer service, operations or service support.
• Proficiency in English and French, written and spoken.
• Experience handling complex customer situations and escalations.
• Comfort with data analysis and applying insights to improvements.
• Proficient in MS Office applications (Outlook, Excel, Word).

Responsibilities

• Act as a subject matter expert for complex customer inquiries and escalated issues.
• Manage customer transactions, quotations, orders and follow-up activities with accuracy.
• Collaborate with internal stakeholders to resolve complex matters.
• Identify opportunities to improve processes and implement solutions.
• Participate in projects, system implementations and UAT activities.
• Support compliance with policies and quality requirements.
• Analyze performance data to identify improvement opportunities.
• Support knowledge sharing, onboarding and training within the team.

Skills

Customer service

Process improvement

Data analysis

MS Office

English & French

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

SAP

Salesforce

Job description

Medtronic is building an in‑house Service & Repair Customer Care organization and is seeking Customer Care Specialists who are passionate about delivering exceptional service in a fast‑paced environment.

Responsibilities include handling complex inquiries, managing transactions and orders, and partnering with internal teams to resolve issues. English and French language proficiency is required; healthcare experience is a plus. Competitive salary across Europe.