Multilingual MedTech Customer Care Specialist

Domestiko.Com; Madrid; Hybrid; EUR 25,000 - 37,000; Full time

Job summary

Medtronic is hiring a Customer Care Representative who will be the main point of contact for customers through service and repair journeys in Madrid and Lisbon. The role requires managing requests, quotes, orders, and follow-ups to ensure a superior customer experience.

You will work with service engineers, repair centers, logistics, and other teams to resolve issues while upholding quality and regulatory standards.

Qualifications

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment
• Professional proficiency in English, Portuguese and Spanish, both written and verbal
• Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Experience working within established processes and procedures in an operational environment

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up
• Support quality and compliance requirements in a highly regulated MedTech environment
• Contribute to process improvements and continuous improvement initiatives
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Skills

Customer service

Multilingual (EN/PT/ES)

Attention to detail

Time management

Education

High School Diploma

Tools

Microsoft Office (Outlook/Excel/Word)

CRM systems (SAP, Salesforce)

Job description

Medtronic is hiring a Customer Care Representative who will be the main point of contact for customers through service and repair journeys in Madrid and Lisbon. The role requires managing requests, quotes, orders, and follow-ups to ensure a superior customer experience.

You will work with service engineers, repair centers, logistics, and other teams to resolve issues while upholding quality and regulatory standards.