Hybrid Málaga: Senior ServiceNow Architect & Delivery Manager

EY; Málaga; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Continuous learning

Flexible impact

Transformative leadership

Diverse and inclusive culture

Job summary

EY GDS Spain in Málaga seeks a Senior ServiceNow Developer/Architect to implement, extend, and maintain solutions across multiple ServiceNow modules. You will collaborate with architects, stakeholders, and delivery teams to translate requirements into high‑quality technical solutions aligned with best practices.

The role focuses on IRM/GRC, HRSD, SecOps, CMS, and ITOM, with opportunities to lead, upgrade, and optimize platform capabilities for global clients.

Qualifications

• At least 4–5+ years of ServiceNow implementation experience.
• Proven development background delivering multiple end‑to‑end ServiceNow projects.
• ServiceNow CAD and/or CIS certifications (with IRM, HRSD, SecOps, or ITOM preferred).
• Strong understanding of ITIL and enterprise service management concepts.
• Advanced English proficiency with fluent communication skills.

Responsibilities

• Develop, configure, and customize ServiceNow applications across supported modules.
• Implement workflows, automation, business rules, integrations, and data models according to functional and technical requirements.
• Collaborate with technical leads and architects to ensure solutions are scalable, maintainable, and aligned with platform best practices.
• Work with stakeholders to refine requirements and translate them into actionable development tasks.
• Build and optimize UI policies, client scripts, scripts include, integrations, and ACLs.
• Participate in code reviews, testing cycles, and quality assurance to ensure reliable delivery.
• Support platform enhancements, upgrades, performance improvements, and issue resolution.
• Implement and maintain dashboards, reporting, and Performance Analytics elements.
• Cooperate with teams working across ServiceNow modules, including IRM / GRC, HRSD, SecOps, CMS, ITOM, and others

Skills

ServiceNow modules

Workflow design

Automation

Scripting (server/client)

Integrations (REST, SOAP, MID Server)

Stakeholder communication

ITIL knowledge

Education

Bachelor’s or Master’s degree in a technical or business-related field

ServiceNow CAD/CIS certifications

Tools

MID Server

REST/SOAP integrations

Job description

EY GDS Spain in Málaga seeks a Senior ServiceNow Developer/Architect to implement, extend, and maintain solutions across multiple ServiceNow modules. You will collaborate with architects, stakeholders, and delivery teams to translate requirements into high‑quality technical solutions aligned with best practices.

The role focuses on IRM/GRC, HRSD, SecOps, CMS, and ITOM, with opportunities to lead, upgrade, and optimize platform capabilities for global clients.