Hybrid Interim Back Office Specialist — Growth & Perks

ES04 GEA Process Engineering S.A.; Granollers; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Private health insurance

Employee Assistance Program

Hybrid working model (up to two days /

Job summary

ES04 GEA Process Engineering S.A. in Granollers, Spain, is seeking an Interim Back Office Specialist to support customer service, order management, and administrative operations.

The role focuses on ensuring an efficient order-to-cash process and delivering an excellent customer experience. Responsibilities include handling customer inquiries, preparing quotations, processing orders, coordinating deliveries, invoicing, and maintaining contracts.

Qualifications

• 2 years of experience in a Back Office, Order Management or Customer Service role.
• Strong administrative and organizational skills.
• Experience in a project-based environment is a plus.
• Native-level Spanish and advanced English; Portuguese is an advantage.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work effectively across departments.
• Results-oriented and proactive approach.

Responsibilities

• Act as the first point of contact for customers via phone and email, coordinating with internal departments.
• Prepare and manage customer quotations and follow up on commercial offers.
• Process customer purchase orders, create sales orders and coordinate product availability and delivery.
• Monitor order fulfillment in collaboration with Supply Chain and Logistics teams.
• Register and coordinate service requests, assigning technicians according to availability and geographical area.
• Manage service invoicing, including proforma and final invoices, credit notes and related documentation.
• Administer maintenance contracts, ensuring accurate system updates, intervention tracking and billing activities.
• Resolve incidents arising throughout the order-to-cash process.
• Coordinate travel arrangements for field service technicians and other employees.
• Ensure accurate administrative documentation and data management.

Job description

ES04 GEA Process Engineering S.A. in Granollers, Spain, is seeking an Interim Back Office Specialist to support customer service, order management, and administrative operations.

The role focuses on ensuring an efficient order-to-cash process and delivering an excellent customer experience. Responsibilities include handling customer inquiries, preparing quotations, processing orders, coordinating deliveries, invoicing, and maintaining contracts.