Customer Service & Order Fulfillment Specialist (Hybrid)

INDIBA Group; Sant Quirze del Vallès; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Attractive remuneration package

Fringe benefits

Multinational and flexible environment

Job summary

INDIBA Group is seeking a proactive Customer Service Specialist for their Headquarters in Sant Quirze del Vallès. This role focuses on maintaining excellent customer relationships and managing national orders from start to finish.

The ideal candidate will have over 5 years of telephone customer support experience, a Higher Vocational Degree in Administration, and strong communication skills in Spanish and English. The position includes a hybrid work model and a comprehensive benefits package.

Qualifications

• 5+ years of experience in telephone customer support and issue resolution.
• Strong commercial focus and commitment to customer satisfaction.
• Adaptable and able to thrive in fast-changing environments.

Responsibilities

• Follow up with low-order customers and manage orders accurately.
• Respond to inquiries in CS, Ecommerce, and B2C channels.
• Resolve customer issues ensuring satisfaction and effective solutions.
• Coordinate with cross-functional teams for smooth operations.

Skills

Customer service experience

Order management

Problem-solving

Communication skills in Spanish

Communication skills in English

Education

Higher Vocational Degree in Administration

Job description

INDIBA Group is seeking a proactive Customer Service Specialist for their Headquarters in Sant Quirze del Vallès. This role focuses on maintaining excellent customer relationships and managing national orders from start to finish.

The ideal candidate will have over 5 years of telephone customer support experience, a Higher Vocational Degree in Administration, and strong communication skills in Spanish and English. The position includes a hybrid work model and a comprehensive benefits package.