Order Management Specialist - Hybrid Role & Growth

GEA Group; Valladolid; Híbrido; EUR 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Employee Assistance Program

Flexible working hours

Hybrid work model

Descripción de la vacante

The GEA Group is seeking an Order Management Specialist for our Granollers office to manage national accounts and ensure accurate order processing from inquiry to invoicing.

You will handle customer requests by phone and email, coordinate with Sales, Logistics and Finance, manage quotations, orders and service contracts, and support travel and billing activities. Fluency in Spanish and advanced English are required; Portuguese is a plus. Hybrid work with some remote days is offered.

Formación

• Studies in Administration & Finance.
• 1–2 years of Back‑office/Order Manager experience is preferred.
• Experience as part of a project management team is valuable.

Responsabilidades

• Customer service: Answer phone calls and manage requests from customers via phone and email.
• Distribute requests from the CS Inbox to colleagues within the department.
• Manage quotations: receive requests, prepare quotations and follow up on offers.
• Order management: create sales orders, purchase goods to central warehouse and follow delivery.
• Track order delivery in collaboration with Supply Chain & Logistics.
• Administrative management: register service requests and assign dates and technicians.
• Invoicing of services: proforma and final invoices with correct documentation and data.
• Manage maintenance contracts: register info, monitor dates, adjust lists and billing.
• Handle incidents across the order-to-cash process until resolution.
• Travel management for technicians and colleagues.

Conocimientos

Spanish (Native)

English (Advanced)

Portuguese (Asset)

Educación

Administration & Finance studies

Descripción del empleo

The GEA Group is seeking an Order Management Specialist for our Granollers office to manage national accounts and ensure accurate order processing from inquiry to invoicing.

You will handle customer requests by phone and email, coordinate with Sales, Logistics and Finance, manage quotations, orders and service contracts, and support travel and billing activities. Fluency in Spanish and advanced English are required; Portuguese is a plus. Hybrid work with some remote days is offered.