Order Management Specialist (Interim)

Gea Group; Granollers; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Private health insurance

Employee Assistance Program

Hybrid working model

23 days vacation per year

Continuous training and career dev.

Top Employer 2026 recognition

Job summary

Gea Group is seeking an Interim Order Management Specialist for its Granollers offices to manage national accounts. The role covers customer service, quotations, order processing, invoicing, and contract maintenance, with a hybrid work setup.

Required is Administration & Finance background with 2+ years in back-office (Order Manager) and native Spanish plus advanced English; Portuguese is a plus. Attractive compensation and international training are offered.

Qualifications

• Studies in Administration & Finance.
• Minimum 2 years in Back-office (Order Manager role).
• Spanish (Native) and English (Advanced); Portuguese an asset.

Responsibilities

• Handle customer service by phone and email and route requests across departments.
• Manage quotations and follow up on offers.
• Process customer orders and coordinate with central warehouse.
• Track order delivery with Supply Chain & Logistics.
• Invoicing of services and contract maintenance.
• Travel management for technicians and colleagues.
• Register service requests in the system and assign technicians.

Skills

Communication skills

Leadership

Result oriented

Interpersonal communication

Education

Administration & Finance studies

Back-office experience

Job description

Responsibilities / Tasks

For our offices Granollers we are currently looking for an Interim Order Management Specialist to manage national accounts.

The main responsibilities are:

• Customer service : Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.
• Eventually distributes requests from the common customer service Inbox to other colleagues in the department.
• Quotation Management : Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.
• Order Management : Manage customer’s purchase orders. Create Sales orders, purchase goods to central warehouse and follow-up delivery.
• Order delivery tracking, in coordination with Supply Chain & Logistics
• Administrative management of service requests : Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).
• Invoicing of services : proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.
• Management of maintenance contracts : registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.
• Management of incidents that arise during each phase of the "order to cash" process until resolution
• Travel management of the technicians and the rest of the colleagues

Your Profile / Qualifications

• Studies in Administration & Finance
• Minimum 2 years of experience in the Back-office department (Order Manager role)
• Training, knowledge, and experience in administration
• Valuable to get experience as part of project management team
• Sensitive leadership personality experienced in leading high performance production organizations
• Spanish (Native)
• English (Advanced); Portuguese would be an asset.
• High performance and result orientation
• Outstanding communication skills
• Convincing personality successfully pushing for results despite facing resistance
• Ability to communicate to with all levels within the organization

We offer:

• Please note: This is an interim role.
• Attractive compensation package aligned with experience and responsibilities.
• Private health insurance plan
• Employee Assistance Program
• Flexible working hours and a hybrid working model (up to two days per week remote).
• 23 days of vacation per year.
• Great work environment as part of a collaborative team
• Continuous internal training and career development opportunities, both nationally and internationally.
• The opportunity to join a company recognized as a Top Employer 2026.

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