Hybrid Global IT Service Support Analyst

Ebury; León; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Discretionary annual bonus

Mentorship

Job summary

Ebury Leon Office is seeking a Service Support Analyst to provide advanced technical support across Windows, macOS, Linux, and ChromeOS environments. The role covers enterprise infrastructure, endpoint management, cloud services, and networking in a fast-paced global setting.

Join a team focused on delivering excellent end-user experience, with hybrid work (4 days in-office, 1 day from home) and opportunities to work on IT projects and global deployments.

Qualifications

• Familiarity with Windows OS, macOS, ChromeOS.
• Understanding of networking fundamentals, cloud technologies, SaaS, and endpoint management.
• Experience supporting Google Workspace and Microsoft 365.
• Strong troubleshooting and analytical problem-solving abilities.
• Excellent verbal and written communication in English.
• Proven ability to deliver high-quality customer service in a fast-paced enterprise environment.
• Ability to prioritize workload and manage multiple tasks under pressure.
• Knowledge of Mobile Device Management and related equipment.

Responsibilities

• Provide 1st and 2nd line technical support for Windows, macOS, Linux, and ChromeOS environments.
• Diagnose, troubleshoot, and resolve incidents within SLAs.
• Deliver remote and onsite support to 2000+ users across 51+ global offices.
• Manage incidents, service requests, and escalations through the ITSM platform.
• Support Google Workspace and Microsoft Office applications.
• Troubleshoot authentication, connectivity, and cloud-service related issues.
• Configure, deploy, maintain laptops/desktops/mobile devices, peripherals, and telephony systems.

Skills

Troubleshooting

Communication

Customer service

Time management

Prioritization

Education

ITIL Foundation certification

Tools

Google Workspace

Microsoft Office 365

ITSM platform

Job description

Ebury Leon Office is seeking a Service Support Analyst to provide advanced technical support across Windows, macOS, Linux, and ChromeOS environments. The role covers enterprise infrastructure, endpoint management, cloud services, and networking in a fast-paced global setting.

Join a team focused on delivering excellent end-user experience, with hybrid work (4 days in-office, 1 day from home) and opportunities to work on IT projects and global deployments.