Senior IT Support Engineer – Hybrid & Flexible Hours

Nexthink; Galapagar; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Permanent contract

Office near Bernabeu

Health Insurance

Meal vouchers

Hybrid work model

Flexible hours & unlimited vacation

Gym subsidy

Language class reimbursement

Office snacks

Referral bonuses

Relocation package

Job summary

Nexthink, a leader in digital employee experience management, seeks an IT Support Specialist to keep devices and workplace tech running smoothly in a cloud-first, hybrid environment. You will work with IT Operations, IAM, and Security teams, growing technical skills while delivering proactive end-user support.

With 8+ years in end-user computing and strong Intune/Autopilot expertise, you will shape secure, scalable workplace architectures and contribute to continuous improvement.

Qualifications

• 8+ years in end-user computing or modern workplace.
• 3+ years in architect/senior technical lead role.
• Experience designing cloud-native workplace architectures at enterprise scale.
• Hands-on expertise with Microsoft Intune and Windows Autopilot; macOS with Jamf.
• Expert knowledge of Microsoft 365 architecture and governance.
• Knowledge of Entra ID, Conditional Access, and Zero Trust.
• Experience with endpoint security: Defender for Endpoint, Purview.
• Automation skills with PowerShell or Graph API.
• ISO 27001 or SOC 2 knowledge is a plus.
• DEX or end-user monitoring tools experience; Copilot/AI rollout a plus.
• Certifications are a plus; ability to communicate architecture decisions to stakeholders.
• Fluent English.

Responsibilities

• Provide 1st and 2nd level end-user support with a customer-focused mindset.
• Troubleshoot hardware and software on Windows and macOS devices.
• Assist employees in using tools effectively and escalate as needed.
• Administer device onboarding, refresh, and offboarding including Autopilot.
• Apply patching and configurations via Intune and Jamf.
• Maintain data security and comply with policies and standards.
• Support vulnerability mitigation on end-user devices.
• Manage accounts and access (IAM and Security standards).
• Install and maintain printers, projectors, and collaboration systems.
• Support remote office infrastructure and MS 365 tools (Teams, Exchange, SharePoint, OneDrive).
• Use Nexthink DEX to identify and resolve issues proactively.
• Create self-service content and automations (PowerShell) to reduce tickets.
• Share feedback to improve the employee experience.
• Perform other duties as required.

Skills

End-user computing

Hybrid workforce

PowerShell scripting

Cloud-native workplace

Microsoft 365 governance

Communication to stakeholders

Fluent English

Education

Microsoft Certified: Enterprise Administrator Expert

Endpoint Administrator

Cybersecurity Architect

Tools

Microsoft Intune

Windows Autopilot

Jamf

Microsoft 365

Exchange Online

SharePoint

OneDrive

Microsoft Entra ID

Conditional Access

Zero Trust

Defender for Endpoint

Microsoft Purview

PowerShell

Microsoft Graph API

Job description

Nexthink, a leader in digital employee experience management, seeks an IT Support Specialist to keep devices and workplace tech running smoothly in a cloud-first, hybrid environment. You will work with IT Operations, IAM, and Security teams, growing technical skills while delivering proactive end-user support.

With 8+ years in end-user computing and strong Intune/Autopilot expertise, you will shape secure, scalable workplace architectures and contribute to continuous improvement.