Hybrid Global Customer Support Associate – Hospitality Tech

Amadeus; Barcelona; Hybrid; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid working model

Global opportunities

Learning and development

Job summary

Amadeus is seeking a Customer Support Associate to join a global hospitality technology team. You will assist hotels worldwide with phone, chat, and email support, diagnose issues, and collaborate across teams to ensure smooth service delivery.

The role emphasizes process improvement, documentation, and delivering high-quality customer experiences, with a hybrid work model and English-language communication at its core.

Qualifications

• Experience or interest in Customer Support or service-oriented environments.
• Strong communication and problem-solving skills with a focus on collaboration.
• Familiarity with tools such as Salesforce or Microsoft Office, or motivation to learn them.
• Organized and adaptable, able to manage global interactions in a fast-paced setting.
• Comfortable communicating in English; knowledge of any additional language is beneficial.
• Able to work a schedule from Sunday to Thursday within our hybrid model.

Responsibilities

• Provide clear and courteous assistance to global customers via phone, chat, and email.
• Help diagnose and resolve issues efficiently, following up to ensure a strong customer experience.
• Collaborate with other teams to address complex inquiries and ensure seamless service delivery.
• Suggest enhancements to existing support processes and tools for better efficiency and user satisfaction.
• Contribute to ongoing team initiatives that improve communication, documentation, and response quality.

Skills

Customer service

Communication

Problem solving

Team collaboration

English proficiency

Tools

Salesforce

MS Office

Job description

Amadeus is seeking a Customer Support Associate to join a global hospitality technology team. You will assist hotels worldwide with phone, chat, and email support, diagnose issues, and collaborate across teams to ensure smooth service delivery.

The role emphasizes process improvement, documentation, and delivering high-quality customer experiences, with a hybrid work model and English-language communication at its core.