Training Specialist – Hospitality

Amadeus; Barcelona; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Bonus & equity

Travel opportunities

Healthcare insurance

Lunch allowance

Flexible work model

Job summary

Amadeus is seeking a Training Specialist – Hospitality to drive engaging training experiences for our Hospitality solutions, including Delphi. The role involves traveling to client sites and working with customers and internal teams to ensure successful product adoption.

You will blend product knowledge with communication and creativity to deliver impactful learning, while maintaining a calm, supportive classroom environment and providing on-site problem solving.

Qualifications

• Deliver instructor-led training for Amadeus Hospitality Delphi solutions.
• Travel to customer sites for onsite or remote training.
• Create engaging learning experiences through storytelling.
• Coordinate training sessions with internal teams and customers.

Responsibilities

• Deliver instructor-led training sessions for Amadeus Hospitality solutions, Delphi and peripherals.
• Facilitate onboarding properties with remote or onsite sessions.
• Conduct post-go-live adoption sessions and masterclasses.
• Deliver AHIT sessions to internal colleagues and support teams.
• Report on training outcomes and assist with issue resolution.

Skills

Presentation skills

Facilitation

Customer focus

Time management

Analytical thinking

Job description

Job Title

Training Specialist – Hospitality

About the Role

Stepping into the Training Specialist role is a fantastic opportunity to support our customers in getting the most out of the Amadeus solutions.

In this role, you’ll help bring our products to life by making them accessible, understandable, and easy to apply in real-world scenarios. It’s not just about sharing information, it’s about creating engaging learning experiences through story telling that build confidence and support success.

A key and rewarding aspect of this role is the opportunity to travel and work directly with customers and teams in different locations.

You’ll have the chance to blend your product knowledge with communication and creativity, working closely with others to deliver training that truly makes a difference.

This role is a great fit for someone who is curious, enjoys working with people is looking to grow and push themselves as well as great customer focus.

Training Delivery

• Deliver instructor-led training sessions for Amadeus Hospitality solutions – specifically Delphi and its peripherals
• Facilitate training to include:
  • Instructor led training for newly onboarding properties (remote or onsite)
  • Solution adoption sessions to support customers post-go-live
• Masterclass or ad hoc sessions tailored to customer needs
• Deliver AHIT sessions (Product Overview, Demo, Full Product Training) to internal colleagues
• Report and assist with the resolution of Support and/or Services cases where issues arise.
• Pre/post training communication with customers
• Be an advocate for Amadeus and its solutions
• Maintains a well-managed classroom environment in a calm and supportive way, keeping sessions productive without being overbearing
• Provide creative solutions to challenges that arise while on site
• Provide a friendly training environment by being approachable to trainees

Internal Collaboration

• Review deliverables in advance of Training to ensure a seamless handover of information.
• Stay in regular communication with the Project Manager where issues arise that impact the delivery of training services.
• Update project outputs to be used by the wider delivery team
• Work effectively within structured timeframe

Skills/Knowledge

• Continuously maintain product knowledge
• Coordinate all travel arrangements including air and ground transportation
• Manage time and expenses and meet established department guidelines for submission
• Participate in skill set training
• Attend monthly department professional development days

Key Skills

• Strong presentation and facilitation skills
• Ability to simplify complex system workflows into practical learning
• Customer-focused and solution-oriented mindset
• Strong organisation and time management
• Analytical thinking with a continuous improvement mindset

What we can offer you:

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.