Customer Support Associate (English & French speaker)

Amadeus; Barcelona; Hybrid; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Amadeus is seeking a Customer Support Associate (English & French) to assist hotels worldwide via phone, chat, and email. You’ll join a global team focused on service excellence and continuous improvement.

In this role you’ll diagnose and resolve issues, collaborate across teams, and contribute to process improvements while operating in a hybrid Barcelona-based environment.

Qualifications

• Experience or strong interest in Customer Support or service-related environments.
• Solid communication and problem-solving skills, with a collaborative and customer-focused mindset.
• Proficiency in French and English (both written and spoken) is required.
• Familiarity with tools such as Salesforce or Microsoft Office, or motivation to learn them.
• Organized and adaptable, able to manage interactions across international customers.
• Able to work within our hybrid working model.
• Experience in travel, hospitality, or related industries is appreciated but not required.

Responsibilities

• Provide clear and courteous assistance to global customers via phone, chat, and email.
• Help diagnose and resolve issues efficiently, following up to ensure a positive customer experience.
• Collaborate with other teams to address complex inquiries and ensure seamless service delivery.
• Suggest enhancements to support processes and tools for better efficiency and user satisfaction.
• Contribute to ongoing initiatives that improve communication, documentation, and response quality.

Skills

Customer support

Bilingual English/French

Communication

Tools

Salesforce

Microsoft Office

Job description

Job Title

Customer Support Associate (English & French speaker)

Join Amadeus and Support the Future of Hospitality!

Become part of Amadeus’ Hospitality division, where technology meets exceptional customer experience. As a Customer Support Associate, you will help hotels around the world deliver smooth operations every day. You’ll be joining a recognized global team dedicated to service excellence, collaboration, and continuous improvement.

In this role, you'll

• Provide clear and courteous assistance to global customers via phone, chat, and email.
• Help diagnose and resolve issues efficiently, following up to ensure a positive customer experience.
• Collaborate with other teams to address complex inquiries and ensure seamless service delivery.
• Suggest enhancements to support processes and tools for better efficiency and user satisfaction.
• Contribute to ongoing initiatives that improve communication, documentation, and response quality.

About The Ideal Candidate

• Experience or strong interest in Customer Support or service-related environments.
• Solid communication and problem-solving skills, with a collaborative and customer-focused mindset.
• Proficiency in French and English (both written and spoken) is required.
• Familiarity with tools such as Salesforce or Microsoft Office, or motivation to learn them.
• Organized and adaptable, able to manage interactions across international customers.
• Able to work within our hybrid working model.
• Experience in travel, hospitality, or related industries is appreciated but not required.

What We Can Offer You

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.