Hospitality Tech Support Analyst – Hybrid (Level 2)

Amadeus Hospitality; Barcelona; Híbrido; EUR 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive remuneration packages

On-the-job training opportunities

Hybrid working model

Diversity and inclusion initiatives

Descripción de la vacante

Amadeus Hospitality, located in Barcelona, is looking for a Technical Support Analyst to provide superior second-line support to its global customer base in the hospitality industry. This hybrid role requires at least 3-5 years of Level 2 support experience, strong problem-solving skills, and effective communication.

The candidate will investigate and resolve escalated incidents, document processes clearly, and play a crucial role in product defect management. This position offers an attractive remuneration package and a supportive work environment.

Formación

• Minimum 3-5 years experience in Level 2 Technical Support.
• Strong verbal and written communication skills.
• Hospitality industry knowledge.

Responsabilidades

• Investigate and resolve incidents escalated to Level 2 support.
• Document customer-related issues clearly.
• Advocate for prioritization of product defects.

Conocimientos

Customer service

Problem solving

Analytical thinking

Time management

Team building

Educación

Tertiary qualifications in a relevant discipline

Descripción del empleo

Amadeus Hospitality, located in Barcelona, is looking for a Technical Support Analyst to provide superior second-line support to its global customer base in the hospitality industry. This hybrid role requires at least 3-5 years of Level 2 support experience, strong problem-solving skills, and effective communication.

The candidate will investigate and resolve escalated incidents, document processes clearly, and play a crucial role in product defect management. This position offers an attractive remuneration package and a supportive work environment.