Hospitality Tech Support Analyst – Hybrid (Level 2)

Amadeus Hospitality; Barcelona; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Attractive remuneration packages

On-the-job training opportunities

Hybrid working model

Diversity and inclusion initiatives

Job summary

Amadeus Hospitality, located in Barcelona, is looking for a Technical Support Analyst to provide superior second-line support to its global customer base in the hospitality industry. This hybrid role requires at least 3-5 years of Level 2 support experience, strong problem-solving skills, and effective communication.

The candidate will investigate and resolve escalated incidents, document processes clearly, and play a crucial role in product defect management. This position offers an attractive remuneration package and a supportive work environment.

Qualifications

• Minimum 3-5 years experience in Level 2 Technical Support.
• Strong verbal and written communication skills.
• Hospitality industry knowledge.

Responsibilities

• Investigate and resolve incidents escalated to Level 2 support.
• Document customer-related issues clearly.
• Advocate for prioritization of product defects.

Skills

Customer service

Problem solving

Analytical thinking

Time management

Team building

Education

Tertiary qualifications in a relevant discipline

Job description

Amadeus Hospitality, located in Barcelona, is looking for a Technical Support Analyst to provide superior second-line support to its global customer base in the hospitality industry. This hybrid role requires at least 3-5 years of Level 2 support experience, strong problem-solving skills, and effective communication.

The candidate will investigate and resolve escalated incidents, document processes clearly, and play a crucial role in product defect management. This position offers an attractive remuneration package and a supportive work environment.