Global Customer Support Specialist — Hybrid (Sun–Thu)

1191 Amadeus Hospitality Europe, S.L.U.; Barcelona; Hybrid; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Hybrid working model

Global opportunities

Learning opportunities

Diversity & Inclusion

Equal opportunity employer

Job summary

Amadeus seeks a Customer Support Associate to deliver exceptional service to hotels worldwide, handling inquiries via phone, chat, and email. You will diagnose issues, collaborate across teams, and contribute to continuous process improvements in a global, fast-paced setting.

The role favors candidates with excellent English communication, willingness to work a Sunday to Thursday schedule, and familiarity with CRM tools; Spanish, German, French, or Italian knowledge is a plus.

Qualifications

• Experience or interest in Customer Support or service-oriented roles.
• Excellent communication and problem-solving skills, with a collaborative and thoughtful approach.
• Fluent in English (both written and spoken). Knowledge of Spanish, German, French, or Italian is valued but not required.
• Familiarity with tools like Salesforce or Microsoft Office—or motivation to learn them.

Responsibilities

• Provide clear and helpful assistance to customers via phone, chat, and email.
• Diagnose and resolve technical or functional issues, ensuring a positive experience for each interaction.
• Collaborate with internal teams to handle complex inquiries and deliver seamless solutions.
• Suggest improvements to enhance processes, tools, and customer experience.

Skills

Customer service

Problem solving

Strong communication

English fluency

Team collaboration

Tools

Salesforce

Microsoft Office

Job description

Amadeus seeks a Customer Support Associate to deliver exceptional service to hotels worldwide, handling inquiries via phone, chat, and email. You will diagnose issues, collaborate across teams, and contribute to continuous process improvements in a global, fast-paced setting.

The role favors candidates with excellent English communication, willingness to work a Sunday to Thursday schedule, and familiarity with CRM tools; Spanish, German, French, or Italian knowledge is a plus.