Customer Support Associate (English & French speaker)

1191 Amadeus Hospitality Europe, S.L.U.; Barcelona; Hybride; EUR 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Global learning opportunities

Hybrid working model

Diversity & Inclusion

Career growth & development

Purpose-driven work

Résumé du poste

Amadeus is hiring a Customer Support Associate to help hotels worldwide deliver smooth operations. You will assist customers via phone, chat, and email, diagnosing issues and ensuring a positive experience.

The role emphasizes collaboration with multiple teams to improve processes and response quality in a hybrid work setting. Ideal candidates have experience or interest in customer support, strong English and French language skills, and familiarity with Salesforce or Microsoft Office, with a

Qualifications

• Experience or strong interest in Customer Support or service-related environments.
• Strong communication and problem-solving skills, with a collaborative and customer-focused mindset.
• Proficiency in French and English (both written and spoken) is required.
• Familiarity with tools such as Salesforce or Microsoft Office, or motivation to learn them.
• Organized and adaptable, able to manage interactions across international customers.
• Able to work within our hybrid working model.
• Experience in travel, hospitality, or related industries is appreciated but not required.

Responsabilités

• Provide clear and courteous assistance to global customers via phone, chat, and email.
• Help diagnose and resolve issues efficiently, following up to ensure a positive customer experience.
• Collaborate with other teams to address complex inquiries and ensure seamless service delivery.
• Suggest enhancements to support processes and tools for better efficiency and user satisfaction.
• Contribute to ongoing initiatives that improve communication, documentation, and response quality.

Connaissances

English (fluent)

French (fluent)

Communication skills

Problem solving

Collaboration

Organized

Outils

Salesforce

Microsoft Office

Description du poste

Customer Support Associate (English & French speaker)

Join Amadeus and Support the Future of Hospitality! Become part of Amadeus’ Hospitality division, where technology meets exceptional customer experience. As a Customer Support Associate, you will help hotels around the world deliver smooth operations every day. You’ll be joining a recognized global team dedicated to service excellence, collaboration, and continuous improvement.

In this role, you'll Provide clear and courteous assistance to global customers via phone, chat, and email. Help diagnose and resolve issues efficiently, following up to ensure a positive customer experience. Collaborate with other teams to address complex inquiries and ensure seamless service delivery. Suggest enhancements to support processes and tools for better efficiency and user satisfaction. Contribute to ongoing initiatives that improve communication, documentation, and response quality.

About the ideal candidate Experience or strong interest in Customer Support or service-related environments. Solid communication and problem-solving skills, with a collaborative and customer-focused mindset. Proficiency in French and English (both written and spoken) is required. Familiarity with tools such as Salesforce or Microsoft Office, or motivation to learn them. Organized and adaptable, able to manage interactions across international customers. Able to work within our hybrid working model. Experience in travel, hospitality, or related industries is appreciated but not required.

What we can offer you

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!