Customer Support Associate

1191 Amadeus Hospitality Europe, S.L.U.; Barcelona; Hybrid; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Hybrid working model

Global opportunities

Learning opportunities

Diversity & Inclusion

Equal opportunity employer

Job summary

Amadeus seeks a Customer Support Associate to deliver exceptional service to hotels worldwide, handling inquiries via phone, chat, and email. You will diagnose issues, collaborate across teams, and contribute to continuous process improvements in a global, fast-paced setting.

The role favors candidates with excellent English communication, willingness to work a Sunday to Thursday schedule, and familiarity with CRM tools; Spanish, German, French, or Italian knowledge is a plus.

Qualifications

• Experience or interest in Customer Support or service-oriented roles.
• Excellent communication and problem-solving skills, with a collaborative and thoughtful approach.
• Fluent in English (both written and spoken). Knowledge of Spanish, German, French, or Italian is valued but not required.
• Familiarity with tools like Salesforce or Microsoft Office—or motivation to learn them.

Responsibilities

• Provide clear and helpful assistance to customers via phone, chat, and email.
• Diagnose and resolve technical or functional issues, ensuring a positive experience for each interaction.
• Collaborate with internal teams to handle complex inquiries and deliver seamless solutions.
• Suggest improvements to enhance processes, tools, and customer experience.

Skills

Customer service

Problem solving

Strong communication

English fluency

Team collaboration

Tools

Salesforce

Microsoft Office

Job description

Job Title Customer Support Associate – Sunday to Thursday Schedule Power the Global Hospitality Experience with Amadeus! Join Amadeus’ Hospitality division and play a key role in connecting technology with outstanding customer service. As a Customer Support Associate, you’ll help hotels around the world deliver smooth and efficient operations every day. You’ll be part of a global, collaborative team focused on service excellence, learning, and continuous improvement. In this role, you’ll Provide clear and helpful assistance to customers via phone, chat, and email. Diagnose and resolve technical or functional issues, ensuring a positive experience for each interaction. Collaborate with internal teams to handle complex inquiries and deliver seamless solutions. Suggest improvements to enhance our processes, tools, and customer experience. Support ongoing initiatives that strengthen communication and knowledge sharing across the team. About the ideal candidate Experience or interest in Customer Support or service-oriented roles. Excellent communication and problem-solving skills, with a collaborative and thoughtful approach. Fluent in English (both written and spoken). Knowledge of Spanish, German, French, or Italian is valued but not required. Familiarity with tools like Salesforce or Microsoft Office—or motivation to learn them. Organized and adaptable, able to manage customer requests in a global, fast-paced environment. Able to work a Sunday to Thursday schedule as part of our hybrid working model. Previous experience in travel, hospitality, or related sectors is considered a plus.

What we can offer you

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

#LI-EMEA Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.

We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!