Customer Service Specialist

6248 Magnum ICC Spain, S.L.; Barcelona; Hybrid; EUR 32,000 - 48,000; Full time

Benefits offered by this job

Hybrid work

Meal voucher card

Private health insurance

Pension plan

Wellbeing platform

Flexibility in hours

Job summary

Magnum Ice Cream Company in Barcelona is seeking a Customer Facing Specialist to deliver outstanding customer experience by managing orders, resolving queries, and coordinating with Supply Chain, Sales and Logistics.

You’ll work across SAP, Excel and Power BI to ensure accurate orders, monitor delivery dates, and drive continuous improvements in Order-to-Cash processes while collaborating with internal teams and logistics providers in a fast-paced FMCG environment.

Qualifications

• 2 years of experience in Customer Service, Customer Operations, Supply Chain, or Order Management.
• Strong customer relationship management, problem solving and data analysis skills.
• Experience with SAP, advanced Excel and Power BI reporting.

Responsibilities

• Manage customer queries and requests across multiple channels (phone, email, Teams).
• Process, validate and monitor orders in SAP, ensuring accuracy and delivery dates.
• Coordinate with internal teams and logistics providers for on-time deliveries and issue resolution.
• Monitor service performance and contribute to SC KPIs and continuous improvements.

Skills

Customer service

Data analysis

Stakeholder communication

Time management

Tools

SAP

Excel

Power BI

Job description

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role:

As a Customer Facing Specialist, you will play a key role in delivering an outstanding customer experience by ensuring efficient order management, resolving customer queries, and supporting seamless collaboration across Supply Chain, Sales, and Logistics. Acting as a bridge between our customers, logistics providers, and internal teams, you will help ensure service excellence while driving continuous improvements across our Order-to-Cash processes. This is an exciting opportunity for someone who enjoys working in a fast‑paced environment, building strong relationships, solving problems, and contributing to operational excellence within a leading FMCG organization.

What you’ll be responsible for:

• Managing customer queries and requests through multiple channels, including phone, email, and Microsoft Teams.
• Processing, validating, and monitoring customer orders in SAP, ensuring accuracy of references, delivery dates, and compliance with company guidelines.
• Coordinating with internal stakeholders and logistics providers to ensure successful deliveries and resolve service incidents efficiently.
• Monitoring customer service performance and contributing to the achievement of Supply Chain service objectives.
• Identifying opportunities to improve Order-to-Cash processes and enhance the customer experience.
• Supporting data analysis and reporting activities to help drive informed decision-making and continuous improvement.
• Proposing process efficiencies and contributing to the optimization of Supply Chain KPIs and operational performance.

We’re looking for someone who:

• Has 2 years of experience in Customer Service, Customer Operations, Supply Chain, Order Management, or a related field, ideally within a Fast‑Moving Consumer Goods (FMCG) environment, and can operate confidently in a dynamic business setting.
• Brings strong skills in customer relationship management, problem‑solving, data analysis, and stakeholder communication.
• Has experience working with SAP, advanced Excel, and reporting tools such as Power BI.
• Demonstrates strong organizational skills, attention to detail, and effective time management.
• Has a good command of English, both written and spoken, and is comfortable using it in day‑to‑day interactions.
• Thinks end‑to‑end and takes ownership for results.
• Is comfortable working in a fast‑moving, evolving organisation.
• Values collaboration, clarity, and low‑ego ways of working.
• Demonstrates a growth mindset and a continuous improvement mentality.

What you’ll get (oficinas):

• Competitive salary and performance‑based incentives
• Support for health, wellbeing and work‑life balance
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Hybrid working model (2-3 days working from home per week) 4 weeks of Flex Work per year, allowing you to work fully remotely for one full week at a time
• Meal voucher card and on‑site cafeteria service at our offices
• Private health insurance, with Magnum covering 40% of the policy cost
• Pension plan
• Access to Wellhub (gym and wellbeing platform)
• Flexible working hours Friday intensive working schedule
• And much more!

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end‑to‑end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward. Roles with real accountability and visible impact Free to move fast, experiment and challenge how things are done Continuous learning and development as the business grows Reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.