Customer Service Specialist

The Magnum Ice Cream Company; Barcelona; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid work model

4 weeks flex work per year

Meal voucher card & on‑site cafeteria

Private health insurance ( Magnum pays

Pension plan

Wellhub access

Flexible working hours

Friday intensive schedule

Job summary

The Magnum Ice Cream Company is seeking a Customer Facing Specialist to deliver outstanding customer experiences by managing orders, resolving queries, and collaborating across Supply Chain, Sales, and Logistics. You will bridge customers, logistics providers and internal teams to drive service excellence and continuous improvement.

The role emphasizes fast‑paced environments, relationship building, problem solving and end‑to‑end ownership within a leading FMCG company.

Qualifications

• 2 years in Customer Service or related field in FMCG.
• Experience with SAP, advanced Excel and Power BI reporting tools.
• Strong communication with stakeholders and problem‑solving skills.
• Excellent data analysis and organizational skills.

Responsibilities

• Handle customer queries via phone, email, and Teams.
• Process and validate orders in SAP, ensuring accuracy and dates.
• Coordinate with internal teams and logistics providers for deliveries.
• Monitor service performance and drive improvements in Order‑to‑Cash processes.
• Identify efficiency opportunities in Order‑to‑Cash workflows.
• Support data analysis and reporting to inform decisions.
• Drive continuous improvement and KPI optimization in Supply Chain.

Skills

CRM

Problem solving

Data analysis

Stakeholder comms

English proficiency

Tools

SAP

Excel

Power BI

Job description

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The Role

As a Customer Facing Specialist, you will play a key role in delivering an outstanding customer experience by ensuring efficient order management, resolving customer queries, and supporting seamless collaboration across Supply Chain, Sales, and Logistics. Acting as a bridge between our customers, logistics providers, and internal teams, you will help ensure service excellence while driving continuous improvements across our Order-to-Cash processes. This is an exciting opportunity for someone who enjoys working in a fast‑paced environment, building strong relationships, solving problems, and contributing to operational excellence within a leading FMCG organization.

What You'll Be Responsible For

• Managing customer queries and requests through multiple channels, including phone, email, and Microsoft Teams.
• Processing, validating, and monitoring customer orders in SAP, ensuring accuracy of references, delivery dates, and compliance with company guidelines.
• Coordinating with internal stakeholders and logistics providers to ensure successful deliveries and resolve service incidents efficiently.
• Monitoring customer service performance and contributing to the achievement of Supply Chain service objectives.
• Identifying opportunities to improve Order-to-Cash processes and enhance the customer experience.
• Supporting data analysis and reporting activities to help drive informed decision-making and continuous improvement.
• Proposing process efficiencies and contributing to the optimization of Supply Chain KPIs and operational performance.

We're Looking For Someone Who

• Has 2 years of experience in Customer Service, Customer Operations, Supply Chain, Order Management, or a related field, ideally within a Fast-Moving Consumer Goods (FMCG) environment, and can operate confidently in a dynamic business setting.
• Brings strong skills in customer relationship management, problem‑solving, data analysis, and stakeholder communication.
• Has experience working with SAP, advanced Excel, and reporting tools such as Power BI.
• Demonstrates strong organizational skills, attention to detail, and effective time management.
• Has a good command of English, both written and spoken, and is comfortable using it in day‑to‑day interactions.
• Thinks end‑to‑end and takes ownership for results.
• Is comfortable working in a fast‑moving, evolving organisation.
• Values collaboration, clarity, and low‑ego ways of working.
• Demonstrates a growth mindset and a continuous improvement mentality.

What You'll Get (oficinas)

• Competitive salary and performance‑based incentives
• Support for health, wellbeing and work‑life balance
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Hybrid working model (2-3 days working from home per week)
• 4 weeks of Flex Work per year, allowing you to work fully remotely for one full week at a time
• Meal voucher card and on‑site cafeteria service at our offices
• Private health insurance, with Magnum covering 40% of the policy cost
• Pension plan
• Access to Wellhub (gym and wellbeing platform)
• Flexible working hours
• Friday intensive working schedule

And much more!

Why join us?

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Ready to build the future of Ice Cream?

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.