Hybrid Collections Specialist (English)

Air Products and Chemical; Barcelona; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Medical insurance (Adeslas)

Life insurance

Pension plan

Restaurant card

Private health insurance for family

Nursery vouchers

Transport card

Remote work support

Flexible hours

Holidays 23 days + extra days

Professional development opportunities

Employee discounts

Parking space

Job summary

Air Products in Barcelona, Spain, is hiring a Collections Specialist for our Credit & Collections team. Hybrid work model with up to 3 days remote per week. You will manage customer accounts, chase payments, and resolve account issues to support timely collections.

The role emphasizes customer focus, clear communication, and proactive account management in an international environment. English fluency and basic accounting knowledge are required.

Qualifications

• Fluency in English, written and spoken.
• Good understanding of customer accounts and end-to-end business processes.
• Basic accounting knowledge.
• Proficiency in MS Office applications.

Responsibilities

• Ensure timely collection of outstanding balances following policy.
• Respond to calls and emails within targets; address complaints when needed.
• Make outbound collection calls to drive productivity and portfolio action.
• Coordinate with Customer Services, Sales, and customers on disputes and credit holds.
• Support and back up fellow collectors as required.
• Liaise with the Team Lead on all credit-related issues.
• Keep logs of customer interactions and account information up to date.

Skills

Fluent English

Customer accounts knowledge

End-to-end business processes

Tools

MS Office

SAP

Job description

Air Products in Barcelona, Spain, is hiring a Collections Specialist for our Credit & Collections team. Hybrid work model with up to 3 days remote per week. You will manage customer accounts, chase payments, and resolve account issues to support timely collections.

The role emphasizes customer focus, clear communication, and proactive account management in an international environment. English fluency and basic accounting knowledge are required.