Collections Associate Ireland & UK

Air Products; Spain; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Pension plan

Restaurant card

Remote work allowance

Flexible hours

Job summary

Air Products in Barcelona, Spain, is seeking a Collections Specialist to join our Credit & Collections team on a permanent contract. The role is hybrid, with the option to work from home three days per week, located in Barcelona.

You will manage customer accounts and outstanding balances, collaborating with customers and internal teams to ensure timely payments and resolve account issues in an international, collaborative environment that values clear communication and proactive collection

Qualifications

• Fluency in English (written and spoken).
• Good understanding of customer accounts and end-to-end business processes.
• Basic accounting knowledge, particularly in customer accounting.
• Proficiency in MS Office applications.

Responsibilities

• Ensure timely collection of outstanding customer balances in line with Air Products' Credit & Collections Escalation Policy.
• Respond to customer calls and emails within department targets; identify customer complaints and elevate appropriately.
• Proactively make outbound collection calls to customers to drive strong daily productivity and maintain an effective, action oriented portfolio.
• Anticipate and communicate with Customer Services, Sales Representatives, and customers regarding disputed items, potential payment issues, and credit hold situations.
• Support and act as backup for fellow collector associates as required.
• Liaise with the Credit & Collections Team Lead on all credit related issues.
• Maintain accurate and up to date logs of individual customer interactions and account information.

Skills

English fluency

Customer accounts knowledge

MS Office

Communication skills

Tools

SAP

Job description

Collections Specialist

Location: Barcelona, Spain

Contract: Permanent Employment Contract

Work model: Hybrid, with the possibility to work from home 3 days per week

We are looking for a Collections Specialist to join our Credit & Collections organization in Barcelona. In this role, you will manage customer accounts and outstanding balances while working closely with customers and internal teams to support timely payments and effective resolution of account-related issues. You will work in an international environment where collaboration, customer focus, clear communication, and proactive account management are key to delivering a high-quality service.

Responsibilities

• Ensure timely collection of outstanding customer balances in line with Air Products' Credit & Collections Escalation Policy
• Respond to customer calls and emails within department targets; identify customer complaints and elevate appropriately
• Proactively make outbound collection calls to customers to drive strong daily productivity and maintain an effective, action oriented portfolio
• Anticipate and communicate with Customer Services, Sales Representatives, and customers regarding disputed items, potential payment issues, and credit hold situations
• Support and act as backup for fellow collector associates as required
• Liaise with the Credit & Collections Team Lead on all credit related issues.
• Maintain accurate and up to date logs of individual customer interactions and account information

Required / Must have

• Fluency in English , both written and spoken
• A good understanding of customer accounts and end-to-end business processes
• Basic accounting knowledge, particularly in customer accounting
• Proficiency in MS Office applications

Preferred / Nice to have

• Ideally have experience handling inbound and outbound calls, preferably within a Credit & Collections environment
• Strong negotiation skills, with experience engaging both customers and internal stakeholders on topics such as collections, dispute resolution, account reconciliation, and charges/payments
• Experience with SAP is an advantage, though not mandatory

What we offer

• Competitive Salary: Based on experience and skills
• We Take Care of You: With medical insurance (Adeslas), life insurance, and a pension plan
• Flexible Compensation Plan: Includes a restaurant card, private health insurance for family members, nursery vouchers, and a transport card
• Economic Support for Remote Work
• Flexible Hours: With the possibility to work from home 3 days per week
• Holidays: 23 days + additional days for work adjustment
• Professional Development: Opportunities for growth and development within the company + a training platform: you choose what you want to deepen
• Special Discounts: On your favorite brands for being part of Air Products
• Parking Space: So, you don't stress about arriving at the office

Pay Transparency Statement

We are committed to fair and transparent pay practices. Compensation decisions are based on objective, role-related criteria such as experience, education, skills, location, role scope and assessed proficiencies. This role has an established pay range, and the applicable range or relevant compensation details should be shared in line with local requirements and Air Products policy.

We will receive consideration for employment without regard to race, colour, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering comm