Hybrid App Support & Incident Manager (ITIL | ServiceNow)

Darwin Recruitment; Barcelona; Híbrido; EUR 42.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

6-month contract

Descripción de la vacante

Darwin Recruitment is seeking an L1 Application Support and Incident Management specialist to join a hybrid team in Barcelona. You will handle application incidents and service requests, ensuring systems remain available and reliable for end users in a fast-paced financial services environment.

The role is a freelance 6-month contract based in Barcelona, with hybrid on-site and remote work options. The ideal candidate has at least 1 year of experience in application support and incident

Formación

• Minimum 1 year of experience in Application Support and Incident Management.
• Experience troubleshooting and resolving application incidents and service requests.
• Familiarity with ITIL processes and incident management.
• Experience with ITSM tools such as ServiceNow.

Responsabilidades

• Handle application incidents and service requests in a hybrid Barcelona team.
• Ensure systems run smoothly for end users by effective incident management.
• Collaborate with stakeholders and IT teams to resolve issues promptly.

Conocimientos

Application Support

Incident Management

ITIL

Troubleshooting

Stakeholder Management

Communication

Herramientas

ServiceNow

Descripción del empleo

Darwin Recruitment is seeking an L1 Application Support and Incident Management specialist to join a hybrid team in Barcelona. You will handle application incidents and service requests, ensuring systems remain available and reliable for end users in a fast-paced financial services environment.

The role is a freelance 6-month contract based in Barcelona, with hybrid on-site and remote work options. The ideal candidate has at least 1 year of experience in application support and incident