Application Incident Management (DRWN)

Darwin Recruitment; Barcelona; Híbrido; EUR 42.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

6-month contract

Descripción de la vacante

Darwin Recruitment is seeking an L1 Application Support and Incident Management specialist to join a hybrid team in Barcelona. You will handle application incidents and service requests, ensuring systems remain available and reliable for end users in a fast-paced financial services environment.

The role is a freelance 6-month contract based in Barcelona, with hybrid on-site and remote work options. The ideal candidate has at least 1 year of experience in application support and incident

Formación

• Minimum 1 year of experience in Application Support and Incident Management.
• Experience troubleshooting and resolving application incidents and service requests.
• Familiarity with ITIL processes and incident management.
• Experience with ITSM tools such as ServiceNow.

Responsabilidades

• Handle application incidents and service requests in a hybrid Barcelona team.
• Ensure systems run smoothly for end users by effective incident management.
• Collaborate with stakeholders and IT teams to resolve issues promptly.

Conocimientos

Application Support

Incident Management

ITIL

Troubleshooting

Stakeholder Management

Communication

Herramientas

ServiceNow

Descripción del empleo

Job title – L1 Application Support and Incident Management

Client Location – Barcelona, Spain

Remote work offering – Hybrid

Client Industry – Financial Services

Contract Length – 6 months

Contract type – Freelance

Project focus

Our client is looking for an Application Support and Incident Management specialist to join a hybrid team in Barcelona, handling application incidents and service requests and keeping systems running smoothly for end users.

Key skills and Experience required

• Minimum 1 year’s experience in Application Support and Incident Management
• Experience managing, troubleshooting and resolving application incidents and service requests
• Familiarity with ITIL processes and incident management
• Experience with ITSM tools such as ServiceNow
• Strong problem-solving, communication and stakeholder management skills