Hybrid Account Success Manager: Adoption & Growth

BENTLEY SYSTEMS, INC.; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Bentley Systems, Incorporated is seeking an Account Success Manager (ASM) to drive customer adoption, engagement, and long-term success with Seequent solutions. You will be the primary day-to-day contact for a portfolio of accounts, coordinating with account managers, technical specialists, product and support teams to ensure a positive experience and value realization.

The role requires building relationships, monitoring usage, identifying risks and renewal opportunities, and coordinating

Formación

• 5+ years of experience in industry.
• Fluent Spanish and English are essential.
• Ability to build strategic understanding of Seequent’s solution portfolio.
• Customer-centric mindset with proven outcomes.
• Strong communication and relationship-building skills.

Responsabilidades

• Build and maintain relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention.
• Coordinate customer onboarding and training activities by engaging the appropriate internal resources and tracking outcomes.
• Monitor customer health indicators, product usage trends, and engagement metrics to identify risks and opportunities.
• Support account planning activities by partnering with Account Managers and other Sales and Support team members.
• Document customer interactions, account updates, and key activities within the CRM system.
• Facilitate communication between customers and internal teams to ensure timely resolution of questions, concerns, and service requests.
• Coordinate technical support escalations by connecting customers with the appropriate subject matter experts.
• Prepare customer usage reports and adoption insights to support customer success discussions and reviews.
• Identify expansion and renewal opportunities and communicate them to the Senior Account Manager for follow-up.
• Maintain a regular cadence of customer engagement to reinforce value realization and long-term partnership.

Conocimientos

Account management

Customer relationship

Spanish (fluent)

English (fluent)

Communication skills

Strategic thinking

Problem-solving

Herramientas

CRM system

Descripción del empleo

Bentley Systems, Incorporated is seeking an Account Success Manager (ASM) to drive customer adoption, engagement, and long-term success with Seequent solutions. You will be the primary day-to-day contact for a portfolio of accounts, coordinating with account managers, technical specialists, product and support teams to ensure a positive experience and value realization.

The role requires building relationships, monitoring usage, identifying risks and renewal opportunities, and coordinating