Bilingual Account Success Lead (Software)

Seequent; Madrid; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Seequent in Madrid is seeking an Account Success Manager (Software Sales) to drive customer adoption and long-term value across a portfolio of accounts. You will work with Account Managers, Technical Specialists, Product and Support teams to ensure a positive customer experience and measurable success.

The role emphasizes onboarding, usage monitoring, and proactive engagement, with hybrid work and periodic client site visits.

Formación

• 5+ years of experience in the industry.
• Fluent Spanish and English essential.
• Ability to understand Seequent’s solution portfolio.
• Customer-centric mindset with proven outcomes.
• Strong communication across all levels.
• Technical proficiency to guide customers and frame solutions.
• Empathetic, customer-focused approach.
• Excellent organization for complex portfolios.

Responsabilidades

• Build and maintain relationships with customer stakeholders to support satisfaction, product adoption, and retention.
• Coordinate onboarding and training activities by engaging internal resources.
• Monitor customer health indicators, product usage trends, and engagement metrics.
• Support account planning activities with Account Managers and other Sales and Support team members.
• Document customer interactions, account updates, and key activities within the CRM system.
• Facilitate communication between customers and internal teams to ensure timely resolution of questions and service requests.
• Coordinate technical support escalations by connecting customers with the appropriate subject matter experts.
• Prepare customer usage reports and adoption insights for customer success discussions and reviews.
• Identify expansion and renewal opportunities and communicate them to the Senior Account Manager for follow-up.
• Maintain a regular cadence of customer engagement to reinforce value realization and long-term partnership.

Conocimientos

Spanish-English bilingual

Communication skills

Relationship building

Problem solving

Stakeholder management

Emotional intelligence

Herramientas

CRM systems

Salesforce

Descripción del empleo

Seequent in Madrid is seeking an Account Success Manager (Software Sales) to drive customer adoption and long-term value across a portfolio of accounts. You will work with Account Managers, Technical Specialists, Product and Support teams to ensure a positive customer experience and measurable success.

The role emphasizes onboarding, usage monitoring, and proactive engagement, with hybrid work and periodic client site visits.