Account Success Manager: Customer Adoption & Growth

Bentley Systems; Madrid; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Bentley Systems is seeking an Account Success Manager to support customer adoption and long-term success with Seequent solutions. The role focuses on maximizing usage by guiding customers through onboarding, value realization, and ongoing engagement, while collaborating with Account Managers and Product teams.

The ASM builds strong relationships, tracks usage, and identifies opportunities for renewal and expansion across a portfolio of accounts.

Formación

• 5+ years in industry.
• Fluent in Spanish and English.
• Strong stakeholder management skills.
• Ability to map Seequent portfolio across multiple products.
• Excellent communication and problem-solving abilities.
• Experience engaging both technical and non-technical stakeholders.

Responsabilidades

• Build and maintain relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention.
• Coordinate customer onboarding and training activities with internal resources.
• Monitor customer health indicators and usage trends to identify risks and opportunities.
• Support account planning by partnering with Account Managers and other teams.
• Document customer interactions and key activities in the CRM system.
• Facilitate communication between customers and internal teams for timely issue resolution.
• Coordinate escalations to subject matter experts as needed.
• Prepare adoption insights to support customer reviews and renewal discussions.
• Identify expansion opportunities and relay to the Senior Account Manager.
• Maintain regular customer engagement to reinforce value realization.

Conocimientos

Bilingual English/Spanish

Customer-focused

Account management

Stakeholder management

Herramientas

CRM systems

Descripción del empleo

Bentley Systems is seeking an Account Success Manager to support customer adoption and long-term success with Seequent solutions. The role focuses on maximizing usage by guiding customers through onboarding, value realization, and ongoing engagement, while collaborating with Account Managers and Product teams.

The ASM builds strong relationships, tracks usage, and identifies opportunities for renewal and expansion across a portfolio of accounts.