Hungarian-Speaking Solutions Consultant | Relocation + Bonus

Mercier Consultancy Group; España; Presencial; EUR 13.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training programs

Comprehensive Health Insurance package

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Relocation support

Descripción de la vacante

Mercier Consultancy Group is seeking a Hungarian Speaking Solutions Consultant to join our Bulgaria-based team. The role focuses on delivering exceptional service to Hungarian-speaking clients, handling inquiries across phone, email, and live chat, and ensuring customer satisfaction with tailored solutions.

The ideal candidate will be fluent in Hungarian and English, possess a proactive problem-solving mindset, and be willing to relocate.

Formación

• Native or fluent Hungarian (spoken and written) is mandatory.
• Proficiency in English to communicate effectively in a diverse, international office.
• A proactive, problem-solving mindset and a commitment to delivering high-quality results.
• Readiness to relocate for this Hungarian Speaking Solutions Consultant position in Bulgaria.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in customer support services or a client-facing environment is preferred.

Responsabilidades

• Act as the primary point of contact for Hungarian-speaking clients, ensuring prompt and accurate service delivery.
• Resolve complex inquiries through various support channels, including phone, email, and live chat.
• Maintain high levels of customer satisfaction by providing tailored solutions that meet specific user needs.
• Collaborate with cross-functional teams to escalate and resolve technical or process-related issues efficiently.
• Analyze customer feedback to drive continuous improvement in service delivery protocols within the customer support services department.
• Meet and exceed performance metrics and KPIs to qualify for monthly performance bonuses.
• Document all interactions accurately within the CRM database, maintaining professional standards at all times.

Conocimientos

Hungarian language

English proficiency

Customer support experience

Descripción del empleo

Mercier Consultancy Group is seeking a Hungarian Speaking Solutions Consultant to join our Bulgaria-based team. The role focuses on delivering exceptional service to Hungarian-speaking clients, handling inquiries across phone, email, and live chat, and ensuring customer satisfaction with tailored solutions.

The ideal candidate will be fluent in Hungarian and English, possess a proactive problem-solving mindset, and be willing to relocate.