Hungarian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Spain; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fully Paid Training programs

Comprehensive Health Insurance package

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Relocation support

Job summary

Mercier Consultancy Group is seeking a Hungarian Speaking Solutions Consultant to join our Bulgaria-based team. The role focuses on delivering exceptional service to Hungarian-speaking clients, handling inquiries across phone, email, and live chat, and ensuring customer satisfaction with tailored solutions.

The ideal candidate will be fluent in Hungarian and English, possess a proactive problem-solving mindset, and be willing to relocate.

Qualifications

• Native or fluent Hungarian (spoken and written) is mandatory.
• Proficiency in English to communicate effectively in a diverse, international office.
• A proactive, problem-solving mindset and a commitment to delivering high-quality results.
• Readiness to relocate for this Hungarian Speaking Solutions Consultant position in Bulgaria.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in customer support services or a client-facing environment is preferred.

Responsibilities

• Act as the primary point of contact for Hungarian-speaking clients, ensuring prompt and accurate service delivery.
• Resolve complex inquiries through various support channels, including phone, email, and live chat.
• Maintain high levels of customer satisfaction by providing tailored solutions that meet specific user needs.
• Collaborate with cross-functional teams to escalate and resolve technical or process-related issues efficiently.
• Analyze customer feedback to drive continuous improvement in service delivery protocols within the customer support services department.
• Meet and exceed performance metrics and KPIs to qualify for monthly performance bonuses.
• Document all interactions accurately within the CRM database, maintaining professional standards at all times.

Skills

Hungarian language

English proficiency

Customer support experience

Job description

Hungarian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on providing bespoke career advancement opportunities, ensuring that every professional finds a role that aligns with their personal and career ambitions.

Job Overview

We are currently seeking a talented professional for the Hungarian Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals passionate about providing exceptional client experiences within the high-growth customer support services industry, offering a unique opportunity to kickstart your career in one of Europe’s most vibrant tech hubs.

Key Responsibilities

• Act as the primary point of contact for Hungarian-speaking clients, ensuring prompt and accurate service delivery.
• Resolve complex inquiries through various support channels, including phone, email, and live chat.
• Maintain high levels of customer satisfaction by providing tailored solutions that meet specific user needs.
• Collaborate with cross-functional teams to **escalate and resolve** technical or process-related issues efficiently.
• Analyze customer feedback to drive continuous improvement in service delivery protocols within the customer support services department.
• Meet and exceed performance metrics and KPIs to qualify for monthly performance bonuses.
• Document all interactions accurately within the CRM database, maintaining professional standards at all times.
• Native or fluent Hungarian (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in customer support services or a client-facing environment is preferred.
• Proficiency in English to communicate effectively within our diverse, international office environment.
• A proactive, problem-solving mindset and a commitment to delivering high-quality results.
• Readiness to relocate for this exciting Hungarian Speaking Solutions Consultant position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Attractive Monthly Performance Bonus based on your individual achievements.
• Opportunity to build a long-term international career through various Hungarian-speaking jobs in our network.
• Relocation support from our dedicated team to make your move to Bulgaria seamless.

Life in Bulgaria

Choosing one of our jobs in Bulgaria means immersing yourself in a culture that perfectly blends historical charm with a modern, fast-paced international lifestyle. Sofia is a hidden gem in Europe, offering a vibrant nightlife, breathtaking mountain views, and a sunny climate that provides a high quality of life for young professionals.

Beyond the professional benefits, living in Bulgaria allows you to enjoy an affordable cost of living while being surrounded by rich history and delicious local cuisine. We believe that relocating for a Hungarian Speaking Solutions Consultant position in Bulgaria is not just a career move, but a life-changing experience. Start your new chapter in the heart of the Balkans today.