Hotel Operations Director: Guest Experience & Growth

Marriott Vacations; España; In loco; EUR 150.000 - 190.000; Tempo pieno

Descrizione del lavoro

Marriott Vacations in Mallorca, Spain, seeks a Director of Operations to lead Food & Beverage and Rooms/Villas, partnering with the General Manager to drive guest satisfaction and financial performance. The role requires strategic oversight of multiple departments, adherence to brand standards, and development of property-wide strategies aligned with corporate goals.

The Director will optimize operations, manage revenue and expenses, and foster owner relations while leading a site leadership

Competenze

• 2 year degree with 4 years hospitality experience or 4 year degree with at least two years hotel leadership.
• Fluent in English and Spanish; German language skills are valuable.
• Flexible schedule including weekends and evenings; eligible to work in Spain and reside in Mallorca.

Mansioni

• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes service issues and identifies trends.
• Makes and executes decisions to keep property moving toward goals.
• Develops an operational strategy with Rooms management aligned to the brand strategy.
• Monitors Rooms operations sales performance against budget.
• Coaches and supports the operations team to manage occupancy, rate, wages and expenses.
• Reviews Wage Progress Report and counsels team on budgeted vs actual wages.
• Champions the brand's service vision and aligns leadership teams.
• Reviews guest and owner feedback and takes corrective action.
• Ensures regular communication in Rooms and staff meetings.
• Fosters commitment to excellent service and performance reviews.

Conoscenze

Fluent in English and Spanish

German language knowledge

Formazione

2 year degree + 4 years hospitality experience

4 year degree + 2 years leadership experience

Descrizione del lavoro

Marriott Vacations in Mallorca, Spain, seeks a Director of Operations to lead Food & Beverage and Rooms/Villas, partnering with the General Manager to drive guest satisfaction and financial performance. The role requires strategic oversight of multiple departments, adherence to brand standards, and development of property-wide strategies aligned with corporate goals.

The Director will optimize operations, manage revenue and expenses, and foster owner relations while leading a site leadership