Director of Rooms & Guest Experience

Arabella; Palma; On-site; EUR 60,000 - 80,000; Full time

Job summary

Arabella is seeking a Director of Rooms in Palma, ensuring operational excellence across all guest touchpoints at Castillo Hotel Son Vida. The role emphasizes leadership, strategic decision-making, and delivering personalized service. Responsibilities include managing teams, optimizing guest operations, and maintaining high service standards.

The ideal candidate will foster a culture of service excellence and adapt strategies according to guest satisfaction trends, ensuring that experiences reflect the hotel’s unique character and heritage.

Qualifications

• Experience in leading front office and guest experience teams.
• Strong knowledge of hospitality service standards.
• Ability to manage operational processes and financial performance.

Responsibilities

• Lead and develop the Front Office and Guest Experience teams.
• Ensure operational excellence in guest journey.
• Manage budgets and monitor key performance indicators.

Job description

Arabella is seeking a Director of Rooms in Palma, ensuring operational excellence across all guest touchpoints at Castillo Hotel Son Vida. The role emphasizes leadership, strategic decision-making, and delivering personalized service. Responsibilities include managing teams, optimizing guest operations, and maintaining high service standards.

The ideal candidate will foster a culture of service excellence and adapt strategies according to guest satisfaction trends, ensuring that experiences reflect the hotel’s unique character and heritage.