Hospitality Tech Support Engineer - Madrid (On-site)

Nonius; Madrid; Presencial; EUR 40.000 - 56.000; Jornada completa

Descripción de la vacante

Nonius is hiring a Support Engineer to provide technical service and operational support for Spain and international Spanish-speaking clients. The role combines hands-on troubleshooting with queue monitoring, SLA tracking, and clear client communication from our Madrid office.

The ideal candidate has networking experience, a background in technical support or helpdesk, and fluency in Spanish and English. Proactive AI mindset and experience with Jira, Zendesk, or ServiceNow are highly valued.

Formación

• Bachelor's Degree in Engineering or a related field.
• Fluency in Spanish and English.
• Proven experience in Technical Support, Helpdesk, or Support Engineering in B2B or hospitality-tech environments.
• Expertise with network infrastructure, hardware, or software solutions for hospitality.

Responsabilidades

• Hands-on technical troubleshooting of hardware, software, and network issues from clients, ownership to resolution.
• Monitor daily ticketing queue and ensure accurate categorization and SLA adherence.
• Provide timely, clear updates to Spanish clients and coordinate with internal helpdesk.
• Coordinate with Field Operations to schedule and follow up on on-site maintenance.
• Track and update client communications and asset details in the ticketing system.
• Assist in gathering performance data and incident summaries for key accounts.

Conocimientos

Networking experience

Ticketing tools

AI mindset

Client communication

SLA management

Educación

Bachelor's Degree in Engineering

Herramientas

Jira

Zendesk

ServiceNow

Descripción del empleo

Nonius is hiring a Support Engineer to provide technical service and operational support for Spain and international Spanish-speaking clients. The role combines hands-on troubleshooting with queue monitoring, SLA tracking, and clear client communication from our Madrid office.

The ideal candidate has networking experience, a background in technical support or helpdesk, and fluency in Spanish and English. Proactive AI mindset and experience with Jira, Zendesk, or ServiceNow are highly valued.