Hospitality Onboarding & Ops Lead - Equity

Tebi; Bellprat; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Start-up Equity

Competitive Salary

Flexible Time-off

Team events

Job summary

Tebi is seeking a hands-on Operations specialist to own onboarding and set up for restaurant merchants, from first meeting through go-live and beyond. This role blends onboarding, project management, and proactive merchant communication to ensure a smooth launch and ongoing success.

You’ll partner with product and central teams, train restaurant staff on the platform, solve live issues, and look for process improvements to help merchants grow with Tebi.

Qualifications

• 2–4 years of experience in hospitality, startup operations or customer operations.
• Ability to onboard and train merchants on a platform.
• Comfortable in fast-paced environments and able to manage expectations.

Responsibilities

• Run restaurant onboarding: train, connect and implement with the restaurant team.
• Problem-solve for merchants on the ground during live operations.
• Support restaurants after go-live and ensure long-term value.
• Identify process gaps and bring improvements to product/central teams.
• Maintain strong merchant relationships and growth focus.

Skills

Creative problem solver

Empathetic listener

Strong communication

Multi-tasking with structure

English and Spanish

Job description

Tebi is seeking a hands-on Operations specialist to own onboarding and set up for restaurant merchants, from first meeting through go-live and beyond. This role blends onboarding, project management, and proactive merchant communication to ensure a smooth launch and ongoing success.

You’ll partner with product and central teams, train restaurant staff on the platform, solve live issues, and look for process improvements to help merchants grow with Tebi.