Onboarding & Success Lead - Hospitality Tech

Tebi; Barcelona; On-site; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Start-up Equity

Competitive Salary

Flexible Time-off

Team events

Job summary

Tebi is building the first Connected Restaurant Management System to streamline hospitality operations across reservations, POS, kitchen and payments. This role owns the onboarding process, helping merchants go live and grow with the platform, combining hands-on ops, project management and clear communication on the restaurant floor.

You’ll work on-site in a busy hospitality environment, collaborating with product and central teams to drive value and continuous improvement for merchants.

Qualifications

• 2–4 years of experience in hospitality, early startup operations, fast-paced account management or customer operations.
• Ability to work in both English and Spanish.

Responsibilities

• Run restaurant onboarding: train, connect and implement together with the restaurant team
• Problem-solve for our merchants on the ground while running live operations
• Support restaurants after the go live and make sure that Tebi adds value to their business long-term
• Find opportunities for improvement in our process, materials and systems
• Continue investing in our relationship with our merchants to make sure they are happy with our product and growing as a business
• Identify product and process gaps and bring it to internal central teams such as product, engineering and central operations

Skills

Creative problem solver

Empathetic

Structured thinker

Product curiosity

Excellent communication

Thrives in high pace

Data awareness

Process improvement

Flexible hours

Hospitality experience

English & Spanish

Job description

Tebi is building the first Connected Restaurant Management System to streamline hospitality operations across reservations, POS, kitchen and payments. This role owns the onboarding process, helping merchants go live and grow with the platform, combining hands-on ops, project management and clear communication on the restaurant floor.

You’ll work on-site in a busy hospitality environment, collaborating with product and central teams to drive value and continuous improvement for merchants.