Helpdesk Support Technician

Placements24; O Mente; On-site; EUR 9,700 - 13,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

On-site work

Professional development

Job summary

Placements24 is seeking a reliable Helpdesk Support Technician to join our IT team in Queenstown, Eastern Cape. You will provide first-line technical support to staff, diagnosing and resolving hardware and software issues and ensuring smooth operation of computers, printers, and networks.

The role requires strong problem-solving, clear communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience as a Helpdesk Technician or IT support specialist.
• Strong knowledge of Windows and macOS operating systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computers, printers, and scanners.
• Manage user accounts and access rights.
• Respond to service desk tickets promptly.
• Assist with deployment of new hardware and software.
• Create and maintain IT documentation and user guides.
• Perform regular system maintenance and updates.
• Escalate unresolved issues to senior staff or vendors.
• Ensure compliance with IT security policies.

Skills

Helpdesk experience

Troubleshooting

Software knowledge

Windows/macOS

Communication

Education

High School Diploma or equivalent

CompTIA A+ or Network+ certification (preferred)

Tools

Ticketing system

Remote support tools

Job description

About the Role

Our client is seeking a skilled and reliable Helpdesk Support Technician to join their IT support team in Queenstown, Eastern Cape . This role is essential for providing first-line technical support to internal staff, ensuring the smooth operation of computer systems, software, and network infrastructure. You will be responsible for diagnosing and resolving hardware and software issues, responding to user requests, and maintaining IT equipment. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a commitment to providing timely and effective support. This is a fantastic opportunity to contribute your technical expertise within a supportive environment and advance your career in IT support. Join us in maintaining the technological backbone of our operations and ensuring our team has the tools they need to succeed.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Respond to service desk tickets in a timely and efficient manner.
• Assist with the setup and deployment of new computer hardware and software.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Perform regular system maintenance and updates.
• Identify and escalation unresolved issues to senior IT staff or external vendors.
• Ensure compliance with IT security policies and procedures.

Requirements

• Proven experience as a Helpdesk Technician, IT Support Specialist, or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting and TCP/IP protocols.
• Familiarity with IT support ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple priorities effectively.
• High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Network+) are a significant advantage.
• Customer-focused attitude with a commitment to providing excellent service.

Benefits

• This position in Queenstown, Eastern Cape offers a competitive salary of R per annum , along with comprehensive medical aid and retirement fund benefits.
• Our client provides a supportive work environment with opportunities for professional development and continuous learning.
• You will have access to modern IT equipment and tools to perform your role effectively.
• While this role requires on-site presence, the company fosters a positive and collaborative team culture.