Head of Account Management - High-Volume B2B SaaS

Finom; Madrid; On-site; EUR 110,000 - 140,000; Full time

Job summary

Finom is building a brand-new team within Existing Business. You will own end-to-end leadership for a group of Junior Account Managers handling a portfolio of mid-tier clients, with a data-driven, proactive approach to expansion and retention.

You will lead hiring, coaching, and career development while driving revenue growth through a hands-on management style, using Salesforce and AI-enabled tools to sharpen performance across a high-volume outbound workflow.

Qualifications

• Experience leading a team of 6+ direct reports for 2+ years.
• Proven ability to coach junior reps to high performance.
• Background in B2B SaaS or fintech.
• German or Italian at native level plus English.

Responsibilities

• Take ownership of quarterly team KPIs including net revenue retention and upsells.
• Lead hiring and onboarding of Junior Account Managers.
• Coach, review calls, mentor, and develop career paths for reps.
• Oversee Salesforce CRM hygiene and adoption of AI tools to boost performance.

Skills

Leadership track record

High-volume sales leadership

People-first mindset

Commercial rigor

Problem-solving

Forecasting & KPI discipline

Tools

Salesforce

Modjo

Gong

AI tools

Job description

Finom is building a brand-new team within Existing Business. You will own end-to-end leadership for a group of Junior Account Managers handling a portfolio of mid-tier clients, with a data-driven, proactive approach to expansion and retention.

You will lead hiring, coaching, and career development while driving revenue growth through a hands-on management style, using Salesforce and AI-enabled tools to sharpen performance across a high-volume outbound workflow.