Sales Manager (Account Management)

Finom; Madrid; Presencial; EUR 110.000 - 140.000; Tempo integral

Resumo da vaga

Finom is building a brand-new team within Existing Business. You will own end-to-end leadership for a group of Junior Account Managers handling a portfolio of mid-tier clients, with a data-driven, proactive approach to expansion and retention.

You will lead hiring, coaching, and career development while driving revenue growth through a hands-on management style, using Salesforce and AI-enabled tools to sharpen performance across a high-volume outbound workflow.

Qualificações

• Experience leading a team of 6+ direct reports for 2+ years.
• Proven ability to coach junior reps to high performance.
• Background in B2B SaaS or fintech.
• German or Italian at native level plus English.

Responsabilidades

• Take ownership of quarterly team KPIs including net revenue retention and upsells.
• Lead hiring and onboarding of Junior Account Managers.
• Coach, review calls, mentor, and develop career paths for reps.
• Oversee Salesforce CRM hygiene and adoption of AI tools to boost performance.

Conhecimentos

Leadership track record

High-volume sales leadership

People-first mindset

Commercial rigor

Problem-solving

Forecasting & KPI discipline

Ferramentas

Salesforce

Modjo

Gong

AI tools

Descrição da vaga

• We are building a brand-new team within our Existing Business function, and we are looking for a dedicated and experienced Sales Manager to take full ownership and lead it
• In this role, you will lead a team of Junior Account Managers who each oversee a portfolio of up to 1,000 mid-tier clients. We operate a high-volume, reactive model with a proactive mindset: our smart tools and data triggers surface key insights to prioritize who to contact and why. Your team’s focus is to execute daily outreach, dig out revenue gaps, and proactively drive account expansion and upsells
• Your team will be made up of Junior Account Managers with around 2 years of experience (often coming from fast-paced SDR/BDR or outbound roles where they learned to chase volume and hunt revenue). You are not teaching them from zero, but you will be sharpening people who already know how to work a phone and a pipeline, helping them mature into high-performing account managers
• This is an end-to-end leadership position with complete ownership over outcomes, hiring, tools, and processes. While you own your team’s results, you will never be left to figure things out alone: leadership here is hands‑on, supportive, and grounded in trust

Driving Revenue & Performance Outcomes

• Take full accountability for quarterly team KPIs centered on net revenue retention, expansion upsells, and churn reduction
• Establish a high-output rhythm across high-call-volume workflows, ensuring the team effectively leverages data-driven triggers to capture account expansion opportunities

People Leadership & Team Building

• Lead future hiring, onboarding, and continuous development of Junior Account Managers
• Foster a people‑first culture by providing tailored coaching, call reviews, dynamic mentoring, and ongoing skill development to elevate early-career reps
• Set transparent performance standards and inspire a growth‑oriented, revenue-hunting mindset across the team

Process, Tools & Continuous Innovation

• Own and continuously optimize your team’s operational flows, Salesforce execution, and CRM hygiene
• Champion the adoption of cutting‑edge AI tools and conversation intelligence to elevate rep efficiency and performance
• Identify operational bottlenecks and trial fresh, creative angles or playbooks to elevate how the team engages clients and fixes inefficiencies

• Language Skills: Native level German or Italian, along with professional fluency in English
• Relentless Diligence & Accountability: A proactive problem-solver who follows through, iterates through trial and error, and takes true pride in team outcomes
• Commercial Rigor & Creativity: A strategic thinker who looks beyond standard playbooks to find innovative sales hooks while maintaining a sharp focus on bottom-line revenue impact
• People-First Mindset: A strong commitment to investing in your team through active coaching, direct feedback, and structured career development
• Proven Leadership Track Record: At least 2+ years of experience as the sole direct manager of a team of 6+ direct reports (not co-managing or acting as an intermediate step)
• High-Volume & Rhythm Expertise: Background managing AMs or SDRs/BDRs operating at a high call volume across large customer portfolios or lead lists
• CRM & Tech Stack Mastery: Hands‑on experience with Salesforce admin/workflow setup, AI enablement tools, or call intelligence software (e.g., Modjo, Gong)
• Individual Contributor Experience: Prior personal experience as an IC in an SDR, BDR, or outbound Account Management role before stepping into management
• B2B SaaS / Fintech Background: Previous exposure to fast-growing B2B SaaS or Fintech environments